Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:
Purpose
Give back to our communities
Celebrate diversity
People
Do the right thing
Treat people the way you want to be treated
Always do your best
Be accountable for our actions
Performance
Serve the highest quality food
Provide world-class service
Maintain flexibility to better serve our clients
Competitive Benefits:
Health/Dental/Vision
Paid Time Off
401(k), matched up to 4%
Short and Long Term Disability
Tuition Reimbursement
Employee Referral Program
Pet Insurance
Discounts: Hotels, Travel, Tickets, Restaurants
Employees and their relatives are eligible for a free meal plan at any of our HBCU client locations while they are attending school
Here’s the work you will perform… (the essential duties and responsibilities)
Responsible for effective workforce planning to respond to emergency and unusual needs of the buildings and campus. Develops regular staff schedule.
Uses independent judgment and decision making to plan, prioritize, and shift responsibilities in a fast paced and changing environment.
Participates in the recruitment and staff selection process. Interviews candidates and makes hiring recommendations.
Conducts performance reviews of staff. Responsible to conduct disciplinary performance meetings with staff.
Will make hiring and firing decisions with the approval of upper management.
Maintains a high level of cleanliness in assigned areas.
Assigns established work areas and or project duties.
Plans and coordinates project work.
Attends and participates in departmental staff meetings, development and training courses.
Provides and monitors individual guidance and motivation to employees.
Participates in facility Quality Assurance Program as required.
Assigns equipment to staff; monitor daily equipment use, cleaning and maintenance.
Ensures that all equipment is clean and professional in appearance at all times.
Assists housekeepers on an as needed basis.
Performs other duties as assigned.
Qualifications
College degree preferred.
Must possess a valid driver's license.
One to two years as supervisor in housekeeping or service-related field with high customer/client contact required.
Strong work ethic, intense drive, and initiative for quality and customer service.
Excellent written and oral communication skills.
Excellent problem-solving skills both one-on-one and in group situations.
Ability to utilize a participative approach to managing staff.
Understanding of budgeting processes and awareness of profit and loss concepts.
Excellent administrative and organizational skills and an ability to prioritize.
Will be exposed to chemicals on a constant basis requiring special clothing or safety equipment.
Ability to function appropriately under stressful conditions.
Physical Requirements
Physical strength to lift and carry custodial equipment and supplies, sometimes weighing up to 75 pounds.
Mobility and ability to bend, stoop, and reach, as necessary, to manage housekeeping and equipment repair duties.
Ability to sit and/or stand for long periods of time (meeting/event attendance, or at a computer).
Acute vision, visual color discrimination, hearing, voice, smell
Ability to speak clearly and with the volume required to carry on clear conversations in person, over the phone and at public events.
Ability to stand and/or walk for prolonged periods of time, as necessary, to direct and/or evaluate housekeeping duties.
Possess manual dexterity and finger coordination to grasp, hold, turn or squeeze objects, tools and equipment.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.