FIELD SERVICE SUPERVISOR at Cummins in Novi, Michigan

Job Description:

We are looking for a talented Service Supervisor to join our Cummins Distribution Business Unit in NEW HUDSON, MI

The Service Supervisor overall role expectations are to

▪ Manage technician delivery of repair events within required timeline

▪ Coach and develop technicians for improved skills and efficiency

Guidelines and standards of care

▪ Safety and quality

– Conduct safety and quality briefings during weekly huddles and reviews to ensure all

processes are in place

– Drive safety and quality initiatives and monitor compliance

– Conduct a set number of GEMBA walks

▪ Develop team

– Set goals and coach technician on productivity and efficiency

– Arrange training and onboarding for technicians

▪ Repair event management

– Review and approve complex quotes

– Answer job site questions

▪ Customer issue resolution

– Answer escalated customer questions

– Resolve customer issues

Main outputs

▪ Developing team

– Technician review and competency assessment

– Resolved questions on the job

▪ Reviewing and approving complex quotes

▪ Managing team efficiency and productivity

– Operations KPIs and work backlog

▪ Safety and quality reviews

▪ Technician training plans

Primary KPIs1

▪ Safety and Quality scores

▪ Technician operation productivity metrics

▪ Service level metrics

▪ Branch revenue and margin performance

▪ Customer satisfaction scores

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.co

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