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Field Service Engineer at Park Place Technologies in New York, New York

Posted in Architecture 30+ days ago.

Type: Full-Time





Job Description:

What you’ll be doing:


·       Provides onsite technical customer support:


·       Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.  


·       Must be able to be scheduled for work on shifts occurring at any time of day.


·       Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips


·       Performs service in a cost effective manner.


·       Displays professional attitude and courtesy while on site.  


·       Maintains effective communication with customer and our customer support center during repair process and any projected delay.


·       Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.


·       Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems.


·       Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes.


·       Follows customer specific repair procedures.


·       Assesses current and future customer needs based on usage of the system.


·       Inventory / Parts Management:


·       Determines needed parts and quantities based on contracts in service area.


·       Returns bad or excess parts in a timely manner.


·       Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.


·       Administrative:


·       Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. 


·       Attends and participates in regularly scheduled team meetings.


·       Accounts for all activities correctly using Field Point time reporting utility.


 


What we’re looking for:


·       Minimum seven (7) years specific experience working with OEM data center hardware


·       Successful Prior Field experience


·       Solid technical aptitude


·       Understanding of different OEM equipment with the ability to grasp new products/concepts


·       Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)


·       Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first


·       Proven ability to work independently, while exhibiting leadership and collaboration, when working with others


·       CompTIA A+ and Server + required


·       Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements.


·       Must be able to assume an on-call status position and respond based on service level agreements within assigned territory.


·       Must be able to maintain regular working hours assigned, if site specific assignment. 


·       Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.


 


Bonus Points:


·       Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful


·       Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred


Education:


·       High School Degree required


 


Travel:


 


·       Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car).


 


 


 


 


 


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.


 


Park Place Technologies is an Equal Opportunity Employer M/F/D/V.


 


 


Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations





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