Lead, implement and sustain efficient and effective operations in the areas of patient access, scheduling, revenue cycle, triage, and community relations; manage budgets; develop and meet quality standards; lead and develop staff of multiple practices. Oversees practices at multiple locations and work collaboratively with Physicians and Medical Directors to ensure the success of the individual practices and the physician enterprise overall.
Job Specific Duties
Ensure best practice implementation of operating policies, procedures, and principles for physician practices. F: / T: R:
Oversee the daily operational activities and coordinate the human & material resources of the practices. F: / T: R:
Under the direction of the Leadership and in collaboration with the practice Medical Director, develop business plans and budgets based on strategic and operational goals for each practice. Direct and implement plans and manage practices to budget, ensuring the success of each practice in terms of healthcare delivery and financial outcomes. F: / T: R:
Coordinate with hospital staff to ensure efficiencies in physician practice operations and to achieve service, quality and growth targets related to surgical activities are met. F: / T: R:
Supervise Managers of each physician practice; guide and assist them in managing their operations; lead implementation teams on projects and initiatives. F: / T: R:
Meet with and provide administrative support to Physicians and serve as their go-to resource for implementation of policies, procedures, and principles. F: / T: R:
Manage the practice to ensure efficiencies in physician practice operations and to achieve service, quality, and growth targets are met. F: / T: R:
Provides direction and holds accountable assigned management team (clinical & nonclinical) in the delivery of day-to-day clinical and business operations for the physician practices. F: / T: R:
Responsible for monitoring and ensuring compliance with all regulatory requirements, organizational standards, and policies & procedures related to area of responsibility; reporting of compliance activities to the Compliance Office. F: / T: R:
Minimum Job Requirements
Bachelor's Degree Business Administration or Healthcare Administration (Required)
3-5 years Progressively responsible management/administrative experience in physician practice management including oversight of multiple physicians
Strategic/business planning, detailed implementation plans, and tactical execution experience
Knowledge, Skills, and Abilities
Demonstrated effectiveness in managing departmental operations and supervising multilevel personnel.
Strong knowledge of physician practice financials and payor reimbursement.
A systematic, logical approach to problem solving, decision making and the development and administration of systems to address day-to-day issues and the long-term improvement needs of the practice.
Strong knowledge of professional fee revenue cycle functions.
Demonstrated budgeting, financial, and analytical skills.
Computer savvy with proficiency in Microsoft Word, Excel, Access, and PowerPoint.
Ability to prepare and present comprehensive reports and presentations.
Excellent interpersonal, verbal, and written communication skills, including strong listening skills.
Ability to exercise a high degree of initiative, judgment, discretion and decision-making to achieve organizational goals.
Flexibility in planning and managing projects with the ability to oversee and coordinate various activities concurrently, anticipate changes, and adjust accordingly in a fast-paced environment.
Strong negotiation and persuasive skills.
Ability to manage outside of formal authority.
Ability to effect measurable change within the practices.
A personal demeanor consistent with the MCH Way, contributing to a positive, supportive work environment for physicians and administrative team members.
Ability to assume challenging and special projects, while working with minimal supervision