This job listing has expired and the position may no longer be open for hire.

Referral Rep at Beacon Health Systems in South Bend, Indiana

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

    • Reports to the Manager/Director and works under the direction of the Office Supervisor. Under general supervision and according to established policies and procedures. Responsibilities include Receptionist duties as well as scheduling specialty and/or diagnostic procedures, knowledge of ICD-10, CPT and online Authorizations. Assists in coordinating health care services to a large outpatient client population. Verifies insurance eligibility when appropriate for the physician office and/or member.


    • MISSION: We deliver outstanding care, inspire health, and connect with heart.
      VALUES: Trust. Respect. Integrity. Compassion.

    • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.


    • Education and Experience
      • The knowledge, skills and abilities as indicated are normally acquired through the successful completion of a high school diploma or equivalent; Previous medical office experience, ICD-10, CPT, online insurance eligibility/authorizations, and specialty/diagnostic referral experience preferred

    • Knowledge & Skills

      • Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.

      • Knowledgeable in ICD-10, CPT, online insurance eligibility/authorizations, and scheduling diagnostic/specialty referrals.

      • Knowledge of Allscripts, Cerner, referral database, excel, word, outlook, and net learning.

      • Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.

      • Demonstrates analytical skills necessary to solve patient problems and interpret data.

      • Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.

      • Must be tactful in handling patient problems often of a highly personal and confidential nature.

      • Must be able to maintain professionalism during frustrating interpersonal situations.

    • Working Conditions

      • Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needed.

      • May need to travel to other BEACON locations.

      • Understands and strives for providing excellent customer service.

      • Ability to adjust communication skills to the level of the patient.

      • Works under direct supervision, but requires independent critical thinking skills and extensive problem solving skills.

    • Physical Demands
      • Requires the physical ability and stamina to perform the essential functions of the position.

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