Technical Support/ IT Support at BC Forward in Sterling Heights, Michigan

Job Description:

Technical Support/ IT SupportBCforward is seeking a highly motivated and experienced Technical Support/ IT Support
at Sterling Heights, MI
Title: Technical Support/ IT Support
Expected contract duration: 06+Months (Contract to hire)
Location:
Sterling Heights, MI
Job Description:

• Provides on-site helpdesk and field support to customers. Performs installations, repairs, upgrades, software downloads and maintenance on hardware and equipment.


• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.


• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.


• Instructs customers in the operation and maintenance of systems/equipment.


• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.


• Ability to walk and stand for several hours.


• Will train the right candidate on automotive software and processes.

Skills and Experience Required: High school diploma or G.E.D.1-2 years of service desk or field support experienceExperience working with the company's hardware, software and equipment products Other Qualifications:

• Good interpersonal skills to work with customers and other unit personnel


• Good analytical and problem solving skills


• Good communication skills


• Good time management and organizational skills


• Ability to resolve hardware and equipment problems


• Willingness to travel to other sites within 20 miles

Work Environment:

• Office/Automotive Plant environment


• May require weekend work


• May require shift work

About BCforward:BCforward began as an IT business solutions and staffing firm Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and IndiaWe are currently the largest consulting firm and largest MBE certified firm in Indiana Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs BCforward currently maintains a team of over 5000 global resources With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needswww.BCforward.com
Interested candidates please send resume in Word format Please reference job code 179099 when responding to this ad.


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