Front Desk Customer Service at Vitalant in Denver, Colorado

Job Description:

As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community. With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated two weeks prior to the first date of employment unless an approved exemption exists prior to start.

PRIMARY PURPOSE: Denver, CO/ $17/Hr /Sun,Mon & Tue**No Exp Req / Paid Trn**

Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.

 

DUTIES AND RESPONSIBILITIES:

1. Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.


2. Assures quality customer service to all customers.


3. Retains current donors by rebooking donation appointments. 


4. Explains and/or enrolls donors in frequent donor programs.


5. Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.


6. Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)


7. Converts donors to automated and other new collection technologies to optimize the donation opportunity.


8. Assists donors, blood center staff and coordinators in resolving customer service issues.


9. Administers customer service and marketing surveys to donors.


10. Collects data and prepares reports, as assigned and performs other clerical duties, as needed.


11. Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.


12. Performs all other duties, at the discretion of management, as assigned.

 

REQUIREMENTS:

SHIFT: 

Sunday, Monday & Tuesday 8:30am-5:00pm

 

Knowledge/ Education

High school graduate or GED required.

 

Licenses/ Certifications

None.

 

Experience

One year experience in related field or customer service experiance Preferred.

 

Skills/Abilities

1. Able to work in a team environment. 


2. Strong customer service skills and ability to analyze customer-related situations and take appropriate action. 


3. Effective communication skills, both verbally and in writing. 


4. Able to maintain confidentiality.


5. Good working knowledge of PC software preferred.
   

If you are scheduled to work at least 30 hours per week, you are eligible for health, dental, vision, EAP, HSA, and FSAs on the first of the month following date of hire. You are eligible for all other benefits after three months of continuous employment and 401(k) after 30 days of continuous employment. If you are scheduled to work 20-29 hours per week, please see Human Resources Department for eligibility. The minimum pay for this position will be $17.00

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