Rooms Controller - InterContinental Boston at IHG in Boston, Massachusetts

Job Description:

About us

Do you see yourself as a Rooms Controller?


What's your passion? Whether you're into sports, shopping or old movies, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

HOTEL OVERVIEW: For 70 years, the InterContinental Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental Boston is a landmark of luxury; rated in the top five on Trip Advisor for Boston hotels, named one of the ˜Best Hotels in the World' by Conde Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental Boston.

Your day to day

POSITION OVERVIEW:
Block and coordinate guestroom assignments to maximize room revenue and efficiencies based on arrival/departure patterns and special requests.

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Ability to verbally communicate effectively with guests and colleagues
• Manage inventory of rooms to maximize guest satisfaction and room revenue
• Maintain all reports and records necessary for informational and contingency needs
• Ability to make independent judgment calls and decisions on managing inventory • Maintain high standards of hospitality customer service with a luxury environment
• Must have complete working knowledge of IHG 1 Rewards program
• Must have working knowledge of Opera • Ability to manage interfaces between CMS and Opera to ensure balanced inventory • Daily monitoring of inventory, work with guest relations team to ensure upgrades based on VIP status, rate and loyalty membership criteria are honored
• Manage specific inventory requests, blocking rooms where needed
• Utilize handover log and communications log for PMS system
• Meet with Front Office team daily to assure smooth understanding of inventory plan
• Maintain accurate and timely counts with front office management of “day of” sell status
• Check and verify reasons for all out of order and out of service rooms

What we need from you

QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent and 1 year guest/customer service experience. Hotel experience and some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up or moving the facility
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Bending, stooping, kneeling
• Multitasking
• Strong organizational skills Other
• Communication skills are utilized a significant amount of time when interacting with others; guests and third parties
• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information
• Basic mathematical skills are used frequently
• May be required to work nights, weekends, and/or holidays

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans