This job listing has expired and the position may no longer be open for hire.

Passenger Service Supervisor - $20.25/Hour + Flight Privileges) MX at Unifi in San Bernardino, California

Posted in Transportation 30+ days ago.

Type: Part-Time





Job Description:

 Essential Functions / Key Responsibilities



  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.

  • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.

  • Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.

  • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.

  • Communicates with manager concerning any problems or issues.

  • Schedules and conducts shift meetings.

  • Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.

  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).

  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

  • Be available to assist in Ramp Operations if deemed necessary by operations.


Basic Qualifications


Pre-requisites:



  • Must be a local (in-state) resident.

  • Valid In-State Driver’s License.

  • Ability to pass a pre-employment drug screen.

  • Ability to pass up to a 10-year background check.

  • Must be at least 18 years of age.

  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

  • Must complete SIDA training to obtain airport authority identification security.


Experience:



  • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.


Knowledge, Skills & Abilities:



  • Excellent customer service skills. 

  • Strong work ethic.

  • Ability to work in a team oriented environment. 

  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.

  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.


Preferred Qualifications


Education:



  • High School diploma or GED.


Experience:



  • 4+ years of relevant experience.  

  • Relevant supervisory experience.


Knowledge, Skills & Abilities:



  • Able to communicate information and instructions verbally and/or via radio equipment. 

  • Able to communicate effectively in a professional manner. 

  • Strong leadership qualities and ability to create a passionate and efficient workforce. 

  • Able to effectively resolve employee conflicts.   

  • Ability to apply creative solutions that have a positive impact on results. 


Working Conditions


Work Schedule:



  • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.


Work Environment: 



  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.

  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!)  May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. 


Physical Demands/Requirements: 



  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. 

  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. 

  • Must be able to work in cramped or high places. 

  • Must be able to carry heavy items up and down jet way stairs.


Supervisory Responsibilities



  • Supervise team of Customer Service Agents and Leads.


Legal 


Unifi is an Equal Opportunity Employer.


#INDHPF

Customer Service





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