Phlebotomist Lead - Full Time, Days (Tustin) at Foothill Regional Medical Center in Tustin, California

Job Description:

Phlebotomist Lead - Full Time, Days (Tustin)

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.

The Phlebotomist Lead coordinates and oversees preanalytical laboratory services, phlebotomy staff, and functions on the unit, while maintaining an advanced level of skills and expertise. Performs venipuncture procedures for clinical or medical testing and transfusions. Responsible for procuring blood samples from patients and labeling accurately to preserve the integrity of specimens and for proper transporting, processing and preparation of all samples. Reviews lab requisitions and performs quality review and troubleshooting. Ensures adequate supplies and inventory, and performs all clerical functions including but not limited to data entry, maintaining records, answering phones and providing reports. Provides support and facilitates communications by effectively navigating computer and phone systems, building and maintaining customer relationships, and providing a positive, professional and empathetic understanding to all customers. Troubleshoots and resolves issues as they arise. Functions as a role model and clinical resource to staff.

Job Responsibilities/Duties

• Identifies patient, observes the correct procedure for venipuncture, collects and labels specimens exactly as outlined in each medical requisition. Accurately prints collection batch and labels for phlebotomy collections. Adheres to infection control standards, properly handles each specimen and ensures that every specimen, including microbiology and pathology, is delivered to the laboratory in a timely manner per laboratory protocol. Oversees specimen processing for reference lab testing according to appropriate procedures ensuring timely processing/dispatch. Performs daily charge reconciliation.
• Oversees and coordinates the preanalytical daily operations of the department, troubleshooting and resolving issues as they occur. Demonstrates advanced level of expertise, strong leadership and collaborative skills in dealing with staff and members of the healthcare team. Completes daily assignments and ensures work is complete. Provides input for coaching, training, hiring, counseling and performance assessment processes.
• Actively participates in departmental process improvement. Adheres to turnaround time (TAT) guidelines for STAT and routine tests. Ensures HIPAA compliance and regulatory standards.
• Empathizes with patient and patient support systems, expresses compassion and understanding for the situation and demonstrates care which is appropriate for the age, and cultural, religious, gender identity, or ethnic background. Engages in caring behaviors, taking conscious ownership for work and takes deliberate/thoughtful actions regarding how to best carry out interactions with the patient, families, physicians, and co-workers.
• Receives and handles calls, documents issues, and escalates to senior laboratory management as appropriate. Manages supplies including inventory, ordering, receiving, and stocking. Delivers lab supplies as appropriate. Picks-up and delivers all laboratory samples/specimens to the departments for testing as appropriate. Prints and delivers/faxes lab reports in a timely manner.

Minimum Education: None.

Minimum Experience: Three (3) years of applicable clinical lab work experience required. Ability to establish and maintain effective working relationships across the hospital. Ability to maintain a work pace appropriate to the workload. Excellent written and verbal communication skills in English. Must be willing to work variable shifts and overtime as required. Must demonstrate customer service skills appropriate to the job. Ability to read, write and communicate effectively in English. Previous leadership experience preferred. Bilingual skills to communicate effectively with patients and families preferred.

Req. Certification/Licensure: California Certified Phlebotomy Technician required. Hospital Fire and Life Safety Card (Los Angeles City Employees only) required.

Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals, benefit eligible positions will receive:

• Company 401K
• Medical, dental, vision insurance
• Paid time-off
• Life insurance

To apply for this role, or search our other openings, please visit http://pmh.com/careers/ and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

EEOC is the Law: https://www.eeoc.gov/

Keywords: Phlebotomy, Clinical Laboratory, Lab Services, Ancillary, Acute Care Hospital