Assistant Manager of Food & Beverage (Harrah's Casino & Hotel) at Caesars Entertainment in new orleans, Louisiana

Job Description:

Harrah's New Orleans Casino & Hotel earned recognition as one of "Times-Picayune\" Top Workplaces. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun and professional Team Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have the career opportunity for you!

BENEFITS:

Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as:

• FREE Employee Parking
• Free Employee Assistance Program
• Employee Discount Program on Hotel Rooms
• Discount Program with Partner Businesses
• Fun and Free Employee Events

Caesars Entertainment is Blazing the Trail for our team members with an all-new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.

JOB SUMMARY:

The Assistant Manager of Food & Beverage for the overall management of all customer relationships and daily food and beverage operations.

KEY JOB FUNCTIONS :

• Manages the execution and detailing of all banquet functions to ensure delivery of an exceptional customer service experience.
• Monitors proper staffing levels in order to provide high standards of service.
• Monitors appearance of food served and communicates deviations from standard.
• Responsible for the administration of controls in all of the managed areas to ensure economical and profitable established standards are maintained.
• Co-manages the Banquet Beverage Team in conjunction with the Beverage Department.
• Responsible for the supervision of the Banquet Houseman and for the proper movement and set-up of all equipment needed.
• Responsible for the creation and administering of S.O.Ps,Trainings, and Corrective Discipline
• Assigns Daily Tasks to staff to ensure successful guest experiences
• Counsels, guides and instructs personnel in the proper performance of their duties.
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
• Prepares and coordinates the periodic performance reviews of assigned personnel.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah's.

EDUCATION and/or EXPERIENCE:

• College Degree in Hospitality/Business Management preferred.
• Preferred or equivalent years of industry related experience. Strong managerial skills.

QUALIFICATIONS:

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Knowledge of banquet services and sales. Knowledge of food cost and labor analysis.
• Ability to train and motivate personnel. Ability to communicate well among staff both written and verbal.
• Excellent customer service skills. Five years of experience in food service industry, minimum two years in Banquet/Catering function.

WORK ENVIRONMENT :

• Must be mobile enough to move around entire property.
• Must have visual and auditory range for immediate area to fulfill functions of job and communicate needs/requirements with others.
• Must be able to respond calmly when handling guests and employee conflicts.
• Must be able to speak, write, and understand English.
• Must be able to stoop and bend, as well as lift up to 80 pounds, and push rolling carts up to 200 pounds. Must be able to recognize and respond to individuals with questions.
• Must be able to tolerate areas containing second-hand smoke.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.