Part Time - Group Reservations Coordinator - IHG Army Hotel Candlewood Suites - Yuma Proving Ground, AZ at IHG in Yuma Proving Ground, Arizona
Posted in Sales 30+ days ago.
Type: Full-Time
Job Description:
About us
At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.
At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post.
At Candlewood Suites® we want our guests to feel trusted and free to do what they want in their own space which means we need you to:
Be down-to-earth by being straightforward and natural
Be considerate by being respectful, perceptive, and accommodating
Be friendly by being kind, approachable and light-hearted
Be reliable by being professional, a team player and resourceful
Your day to day
Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.
Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
Maintain accurate filing system for groups and ensure that each group block is traced.
Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
Attend pre-meeting planning meetings or conferences as needed or requested.
Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Promote team work and quality service through daily communications and coordination with other departments.
Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
What we need from you
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
Speak and listening usually while sitting
Use a keyboard to type in reservation information
Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
Basic mathematical abilities are used some of the time.
Computer skills are required.
May be required to work nights, weekends, and/or holidays.
What we offer
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
Not Applicable for Colorado Applicants.