Program Manager - (TMO) at Crown Castle in Irvine, California

Job Description:

Position Title: Program Manager (M2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is a Fortune 500 company, publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Program Manager role focuses on delivering commitments to our customers (TMO) through focused leadership efforts while utilizing core Project Management Principles.  The Program Manager is responsible for planning and aligning customer expectations with current capabilities while still maximizing potential opportunity.  This role will drive world class service, best practices and consistency throughout the entire area.  The Program Manager will drive progress of multi-project portfolios and will require leadership through the Initiating, Planning, Executing, Monitoring and Controlling & Closing phases.  This position may be assigned one or more key customers and serve as a point of escalation for issues related to project progress and execution.

Expectations

• Focus on internally communicating and tailoring the Project Delivery processes 


• Work with Project Delivery and other teams within the Tower Organization to identify roadblocks to customer deployment on individual sites prior to the Customer order being entered


• Lead and manage the Tower Org response to tower/ground colocation opportunities as identified by Sales


• Manage the response and due diligence of non-standard opportunities on Crown Tower and Real Estate assets


• Participate in program-level planning


• Work with Program Implementation Estimators, Sales, Sales Engineering and the customer to develop and confirm accurate scopes work both pre-construction and construction


• Work with Program Implementation team to refine construction costs


• Work cross-functionally within the Tower and Commercial organizations to manage RFP deliverables


• Partner to create high level project plans and estimates to be shared with the customer prior to order entry


• Use Crown Castle tools to gather and analyze data


• Interpret Crown Castle data, process and operational requirements to prospective customers


• Manage multiple projects and programs across the customer base


• Plan and prioritize work to meet commitments as aligned with organizational and financial goals


• Work with external and internal stakeholders to drive results for customers


• Support Crown Castle initiatives, drive best practices and consistency across all areas


• Utilize and promote Project Management Principles using both text book and pragmatic techniques


• Assess and evaluate resource needs to support and sustain workloads across all programs


• Act as the Area liaison between teams to help drive improvements or special initiatives


• Use key milestone activity reports to drive progress and uncover inefficiencies


• Build strong teams that apply their skills and perspectives to achieve a common goal

 

Competencies:  Program Managers must be fluent and skilled in the following areas:

• 
  Customer Focused - Building strong customer relationships and delivering customer-centric solutions


• 
  Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals


• 
  Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences


• 
  Ensures Accountability - Holding self and others accountable to meet commitments


• 
  Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies


• 
  Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity


• 
  Collaborates – Building partnerships and working collaboratively with others to meet shared objectives

 

Education/Certifications

• Bachelor’s Degree or equivalent work experience


• Project Management Professional (PMP) Certification preferred

Experience/Minimum Requirements

• Minimum of seven (7) + years in project and program management experience


• Previous leadership experience through direct reporting and/or matrix environments

Organizational Relationship

Reports to: Sr Manager Program Management 

Title(s) of direct reports (if applicable): Project Manager, Associate Project Manager, and Project Coordinator

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Project Management

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