Operations Support Manager at GXO Logistics Supply Chain, Inc. in Martinsburg, West Virginia

Job Description:

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

As the Operations Support Manager, you will ensure the establishment, implementation and maintenance of processes needed for the Quality Management System. You'll promote awareness of customer requirements and have the organizational freedom to resolve matters pertaining to quality, helping us maintain superior levels of product/service conformity. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Energize key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes


• Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles


• Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner


• Write specifications for new developments and system enhancements


• Research client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present GXO's capabilities and solutions to prospective clients


• Serve as project manager for system implementations and upgrades; provide ongoing support as needed


• Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support


• Perform process and data modeling


• Generate project ideas and solutions; implement changes within and across departments


• Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

At a minimum, you'll need:

• 4 years of relevant work experience


• Experience leading value stream assessments and Lean improvement events (Kaizen events)

• Bachelor's degree in a related field


• Experience with statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball)


• Distribution and e-commerce experience, with heavy utilization of continuous process improvement methodologies


• Experience improving business processes


• Excellent leadership and interpersonal skills with the ability to work effectively at all levels of the organization; strong verbal and written communication skills


• A results-oriented work style; highly organized with a strong sense of urgency and the ability to deal with ambiguity


• The ability to maintain a positive attitude and promote teamwork in meeting goals and objectives

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.