Helpdesk Support Specialist at Horne LLP in Ridgeland, Mississippi

Job Description:

Required Experience and Education:

• Associate degree in Information Technology or a closely related field, or the equivalent combination or work experience and education High School diploma or equivalent is required


• Excellent customer service skills


• Ability to effectively communicate technical information to end users


• Ability to research and troubleshoot computer hardware and software issues


• Ability to effectively communicate with Tier 2 support issues that require escalation


• Must have a sincere desire to help others while providing friendly service


• Some travel may be required

 Preferred Skills:

• Microsoft Windows PC support


• Microsoft Office Application support


• Microsoft Exchange and Active Directory account management


• Manage support requests in a Service Management tool such as FreshService


• Network file backup and recovery


• Virus protection software administration


• Remote Desktop support using tools such as Bomgar or Zoom


• Video conferencing software such as Zoom

Education

Preferred

Associate or better in Information Technology or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Technician