Technology Engineer Sr (Senior Observability Engineer) at PNC Financial Services Group in Charlotte, North Carolina

Job Description:

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) (position title) within PNC's (name of division) organization, you will be based in (city/state location of position).

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Technology Engineer Sr (Senior Observability Engineer) within PNC's ET&S organization, you will be based anywhere PNC has a foot print or remote.

As a Senior Observability Engineer, this resource will be responsible for defining, configuring, maintaining, and maximizing the platform in support of monitoring the health & availability of our applications & infrastructure visible. PNC leverages several leading-edge observability and monitoring tools and is looking to onboard an engineer that will take the platform to the next level. The resource will be applying DevOps principles to manage the platform and assist with delivering enhanced functionality and driving adoption through continuous improvement, simplification, and automation. As we implement and integrate with our AIOPs platform, the candidate will work on the alignment, optimization and strategy of our observability tools and platform. The resource will be part of a team of observability/monitoring, SRE and SRC engineers to ensure the health, availability and reliability of our applications and infrastructure.

Roles & Responsibilities:
• Provides expertise on observability engineering, while overseeing the team's effort and meeting customer needs.
• Implement, maintain, and consult on the observability and monitoring platform that supports the needs of multiple internal stakeholders.
• Grow and evangelize the capabilities of the observability platform.
• Continue to evolve the observability platform providing thoughtful & strategic leadership
• Leads in the development of the most complex new and emerging technologies and selects appropriate platforms, integrates and configures solutions. Leverages technical knowledge and industry experience to design, build and maintain technology solutions.
• Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.
• Serves as a mentor/trusted advisor to junior staff.
• Oversees the quality of complex project deliverables while ensuring compliance with relevant standards and processes.
• Complete user requests and on-call support for all observability/monitoring tools.

Skill Set/Technologies:
• Experience with the following: Observability platform, supporting monitoring tools and automation concepts
• Linux & Windows OS experience
• Experience/proficient in scripting (Ansible, Python, Bash)
• Passion and desire to learn and apply new technologies
• Excellent written and verbal communication skills

Job Description

• Leads in the development of the most complex new and emerging technologies and selects appropriate platforms, integrates and configures solutions. Leverages technical knowledge and industry experience to design, build and maintain technology solutions.


• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.


• Consults junior staff regarding complex issues and best practices.


• Provides a systematic analysis on the most complex client requirements within the traceability framework and resolves any functional problems encountered.


• Oversees the quality of complex project deliverables while ensuring that they are in compliance with relevant standards and processes.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• 
  Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.


• 
  Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.

Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.

Emerging Technologies – Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii or Alaska. There is limited expectation for regular in person, in office activities.

Base Salary: Commensurate with skills and experience.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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