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Imaging Support Specialist - 20 hours/week at Vancouver Clinic in Vancouver, Washington

Posted in General Business 30+ days ago.

Type: Part-Time

Job Description:

This position is part time Monday - Friday half days. Must be flexible to occasionally work additional hours to cover vacations and times of high demand.

The Imaging Support Specialist performs a variety of clerical and support functions within the imaging file room associated with computer information systems.

Essential Responsibilities:

  • Process data associated with imaging studies.

  • Import and export images into PACS.

  • Document scanning.

  • Communicate study results via phone and fax, and provide high level customer service.

  • Answer phones.

  • Maintain integrity of patient records contained within Film Library.

  • Monitor computer and peripheral equipment.

  • Transfer of Imaging Studies to Virtual Radiology as directed.

  • Verify accuracy of information sent and monitors study flow to ensure that studies are being reported in timeframes identified by the Radiology manager.

Process Prior-study Retrieval

  • Identify prior patient studies according to Vancouver Clinic (VC) policy and request images as needed.

  • Check the Prior Rad Que a minimum of 4 times daily, tracks film requests.

  • Retrieve study from VC PACS/ or other facilities as available by accessing PAC system and ensuring that the study can be displayed.

Process Outside film requests

  • Receive requests from Non VC providers or patients for VC imaging studies via email, fax, mail or phone.

  • Identify the appropriate studies to be sent to the outside source.

  • Prepare the study by uploading to a CD from PACS.

  • Request old studies as needed.

  • Mail CD to the requesting source or make available to site location of requestor choice.

  • Contact non VC imaging study providers to request outside film.

  • Receive incoming CD containing imaging studies and uploads to PACS.

  • Manage Patient Healthcare Information (PHI) according to policy.


  • Data entry skills of at least 40 wpm.

  • Minimum of intermediate level computer skills.

  • Demonstrated ability to work in a fast-paced patient care setting.

  • Excellent verbal and written communication skills

  • Must be able to adjust working pace as needed based on flow of requests/work.

  • Ability to provide excellent customer service.


  • High School diploma or equivalent.

  • Previous experience in a healthcare imaging environment strongly preferred.

  • Medical terminology, imaging terminology experience preferred.

  • Customer service experience preferred.

  • Computer experience required; proficiency with Windows based software.

  • Experience with multi-line phone system helpful.

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan. Eligibility for benefits is dependent on factors such as position type and FTE. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of drug screen, background screen, and immunization requirements.

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