Briostack - Sr. Product Manager (Remote, US) at EverCommerce Solutions Inc in Lehi, Utah
Posted in Other 30+ days ago.
Job Description:
Are you a motivated and highly talented product manager with a proven track record of creating amazing SaaS products and the ability to pioneer a product management discipline in a growing company? Do you love to solve real-world problems and make customers happy? Do you want to be a key contributor in creating an awesome solution for a growing market? Briostack needs your help!
You
You are a senior product manager with years of experience working with SaaS products and analyzing customer needs. You are a high performing contributor who can bring industry best-practices into play as you help us establish a formal product management discipline. You are passionate about building highly efficient and user-centered products. You have clear and concise communication skills. You get bonus points for experience in the pest control or other service industries. You are interested in being part of a fast-paced, growing SaaS software company and have a knack for identifying innovative solutions to address the challenges in the services industry. You're someone who values building trust and rapport with the people you work with and recognize its effect on your success.
Us
Briostack is a small but quickly growing software as a service company, recently acquired by EverCommerce. We have a software suite targeted at the major business needs of pest control companies. Our goal is to build software so good that no one can offer a close substitute, and we are building a world-class engineering team to help us achieve it. Our product offering is named Brio, and there are a number of major parts to what it does:
- Sales Support
- Customer Relationship Management
- Appointment Scheduling
- Route Optimization
- End to End Paperless Documentation
- Billing and Transaction Processing
- Automated Notifications
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
Where
Briostack has an office in Lehi, UT and the EverCommerce team is distributed globally, with more than 40 office locations in the U.S. and Canada. If you're close to one of our offices, you can work in-office or in a hybrid set up, or this role can be 100% remote from anywhere in the United States. You must be eligible to work in the United States to qualify for this role.
What you'll be doing
- Work with key stakeholders, prospects, and customers to identify and prioritize product features and functionality
- Serve as a product owner for multiple agile engineering teams and interact with them daily
- Work along engineering and UX to create solutions that exceed customer expectations
- Translate high-level product definitions into detailed product requirements for the engineering teams
- Clearly and regularly communicate the product requirements, vision, and priorities to engineering and stakeholders
- Maintain the product roadmap
- Participate in discussions with current and prospective customers to represent the future of the Briostack product offerings
- Regularly groom the product backlog, ensuring that all user stories are well defined and prioritized
- Analyze industry trends and identify opportunities to create competitive advantages in the marketplace
- Frequently communicate with customers to understand their needs, problems, and opportunities and turn that information into actionable product growth plans
- Actively participate in online customer forums
- Understand and effectively the "why" behind backlog items and their relative importance
- Analyze product usage patterns and make recommendations to enhance or discontinue underused portions of the product
- Occasional travel may be required
Skills and competencies we'll be evaluating
- 5+ years of product management experience with a proven track record of success
- You've worked at a startup or small company (< 50 employees)
- Experience with B2B Software as a Service products
- Experience with Agile methodologies as a product owner
- Excellent verbal and written communication skills
- Builds trust easily and effortlessly to assume a leadership role
- Creative thinker and problem solver
- Strong business acumen
- You're self-motivated and a driven contributor who gets things done
- You're well organized and detail-oriented
- You have deep knowledge of and experience applying product management best practices
- You love working with others
- You're not afraid to make decisions
- Bachelor's Degree preferred
Benefits & Perks:
- Flexibility to work where/how you want - in-office, remote, or hybrid
- Continued investment in your professional development
- Robust health and wellness benefits
- 401k with up to a 4% match
- Monthly wellness stipend
- Start with 17 days of PTO, 11 holidays, and a day off to volunteer each year
- Employee Stock Purchase Program
- Student Loan Repayment Program
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
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