Experience Assistant Manager - Store 165 (Memphis) at Best Buy in Memphis, Tennessee

Job Description:

The Experience Manager executes the end-to-end experience strategy across their micro-market to drive seamless customer and employee experiences. This role assumes leadership responsibility by overseeing experience execution including fulfillment, general sales, operations, and services. The Experience Manager also drives localized customer and employee strategies throughout their home location and through partnership with peers in the micro-market.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.


• Enables and empowers employees to drive a world-class customer experience as they deliver Best Buy's customer promise.


• Manages entire store leadership duties to ensure employees are deployed to maximize efficiency.


• Executes the customer and employee experience across the micro-market, including employee support resources, development, and performance management.


• Analyzes performance indicators against business strategies and leads their team to facilitate growth or improve results.


• Leads labor and resource deployment efforts to maximize results or provide course correction in the hub and micro-market.

• 2 years of experience as a supervisor or manager in business, military, or related fields


• 2 years of sales or customer service experience


• 1 year of experience managing and reviewing operational expenses and revenue

• Retail experience


• Consumer electronics industry experience