As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.
Position Description:
The SiteOps team serves the Elanco manufacturing and research and development sites in the North American region. This role is based at Clinton and Terre Haute providing information and control solutions primarily for those locations that sustain and improve all manufacturing and support areas. This includes planning, development, deployment, and support for our site’s information technology and needs.
The SiteOps IT Analyst must establish close relationships with key business customers to identify business needs and then deploy and support the appropriate information systems to meet those needs. Solutions might be globally developed/supported applications or locally deployed/supported applications including COTS packages, site-specific solutions, and custom developed applications. For global applications, the Analyst will provide local support including day-to-day break-fix support, serve as a communications conduit to the global team, provide local validation, and manage deployment and ongoing releases to the site. For local applications – complete life-cycle ownership will be expected including development or vendor management for contracted or COTS solutions, validation, break-fix, and release management. The Analyst must develop deep technical experience with assigned technologies and applications.
Basic Minimum Requirements:
BA/BS Degree (IT, Process Automation, Engineering) or equivalent experience in lieu of degree
3 years experience in Information Technology
Compliance to all safety policies and regulations
Knowledge of assigned business processes (lab, supply chain, quality, science, administration, etc.)
Demonstrated ability to take initiative and work independently
Demonstrated ability to establish and maintain interpersonal relationships — develop constructive and cooperative working relationships with others, and maintain them over time
Demonstrated ability to work effectively with individuals across organizational and cultural boundaries and at multiple levels in the organization
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems
Strong critical thinking skills — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Strong leadership, facilitation, teamwork, self-management, problem-solving, and multi-tasking abilities.
Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging. Equally strong oral presentation as well.
Qualified candidates must be legally authorized to be employed in the United States. Elanco does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
Experience with Elanco established ITIL management tool (ServiceNow)
Computer System Validation experience
Understanding qualification processes/ adherence to those processes
Fluent with standard MS Office tools
Strong understanding of manufacturing related computer systems and data.
Ability to network with other sites and capture best practices.
Functions, Duties, Tasks: Business Analyst Focus
In-depth knowledge of site business processes and how they interact with IT systems.
Advise and influence business areas during requirements gathering to ensure decisions lead to a solution that represents business needs
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementations.
Technical Integrator Focus
Critically evaluate user requests, and use technical and process knowledge to determine underlying true business needs.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Develop requirements specifications according to standard templates, using natural language and implement solutions based on those requirements.
Provide expertise and leadership in the development and integration of IT solutions that support systems and business processes.
Network with other IT resources to stay aware of initiatives going on around the company, inform others of our own initiatives, share reusable solutions, and capture best practices.
Project Management Focus
Author project deliverables including project charter, change proposal, and project plan
Develop or update project plans including the determination of project activities and milestones.
Manage execution of projects to ensure adherence to budget, schedule, and scope
Provide ongoing communication on projects, issues, and major deliverables to management and staff
Develop and execute communication plans including monthly status reports, presentations and site communications
Simultaneous management/oversight of multiple projects across job function.
System Engineer Focus
Ability to deal with complex relational data and databases
Familiarity with different operating systems and basic computer knowledge
Knowledge of computer infrastructure – networking, security, wireless, etc. especially as applied at Elanco.
Strong troubleshooting and problem solving skills
Ability to proceduralize /streamline complex IT functions
Fundamental knowledge of computer systems
Other Information:
8-hour day shift, Minimum travel required M-F
Some on call work may be needed to support our 24/7 operations
Position may require exposure to production areas
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status