IT Business Analyst at SailPoint Technologies, Inc in Austin, Texas

Job Description:

We are looking for an IT Business Analyst who is passionate about applying technology to drive meaningful change at SailPoint, the leader in Identity and Governance market sector. The IT Business Analyst will be a key member of our growing IT Enterprise Applications team. This critical role will act as the liaison between the Enterprise Applications team and SailPoint™s business organizations ensuring that our business applications infrastructure and associated business processes are optimized for success. This person will work closely across all levels of the organization to help plan, implement, and manage creative technology solutions to meet the business challenges associated with our fast paced and growing environment. This role requires an individual with the ability to drive collaborative change by closely tying business needs to technology while simultaneously optimizing operational process and customer experience.

Essential Duties and Responsibilities

• Subject matter expert who supports business processes and systems at SailPoint, understands the business challenges/requirements, and identifies improvements and solutions


• Help plan, implement, and manage the technology stacks used to support operational business functions with a big focus on ServiceNow modules


• Build and manage a strong partnership between IT and our business partners


• Plan for new solutions and ensure that existing solutions meet the demands of the business and its key stakeholders


• Implement analytics and dashboards to support the business


• Enable change by defining needs and assessing and recommending technical solutions and optimizations


• Assist Project Managers in development and execution of project plans using associated project planning tools; may also manage projects of limited scope


• Minimize uncertainty and maximize cross-organizational teamwork


• Ensure process documentation is complete


• Document data transformation rules to support application integrations and reporting requirements


• Primary responsibility for QA and testing of systems and processes

• 3-5 years of previous experience in an IT Business Analyst role


• A bachelor's degree in an IT, Business, or data analytics (or equivalent industry experience)


• Strong experience with Enterprise workflow automation tools such as ServiceNow


• System certifications is not required but preferred


• Expertise with Project management tools like Asana, Smartsheet and Analytics and BI tools such as Tableau, PowerBI is preferred


• Strong analytical, research, problem solving, and attention to detail are essential, along with the ability to identify issues and develop sound, practical, and creative solutions


• Experience in a disciplined approach to facilitating business review meetings


• Aptitude to understand and architect complex business processes


• Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge


• Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.