IT Analyst II [ATC]  (Secret Clearance required) at Akima, LLC in Aberdeen, Maryland

Job Description:

SAVA Workforce Solutions, an Akima Company, delivers enterprise IT and mission support solutions to the federal government, serving the federal civilian, defense, law enforcement and intelligence communities. SAVA helps our customers strengthen national security, improve communications and collaboration, and secure the integrity of their data, information systems and networks. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity, and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our 14,300 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

SAVA is looking to fill critical Information Technology based positions for our customer with the United States Army at the Army Test and Evaluation Command (ATEC) located in Aberdeen, MD (APG).  The ideal candidate will possess the following qualities: outstanding customer service, expertise/knowledge in the required field, dedication to the mission and strong work ethic.

SAVA is in search of a burgeoning IT professional to join our family as a IT Analyst II (ATC) on our ATEC IT Support team. 

Responsibilities: 

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  Resolve customer questions and problem concerning Information Technology (IT).

  
  


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  Provide technical assistance to customers to minimize disruptions of computer operations.

  
  


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  Respond to calls and emails in support of the ATEC community.

  
  


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  Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements.

  
  


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  Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services.

  
  


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  Collect information from callers to be used in the troubleshooting and restoration of network and application services.

  
  


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  Coordinates, and assists in the installation, configuration, utilization, and operation of IT equipment.

  
  


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  Assists in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions.

  
  


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  Assist in developing, maintaining, and updating IT documents for use by help desk personnel to expedite problem resolution.

  
  

Minimum Qualifications: 

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  Must have and be able to maintain an active DoD Secret Secret security clearance.

  
  


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  Must possess an active DoD 8570.01-M compliant certification meeting the requirements for IAT Level I.

  
  


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  Bachelor's degree and two to four years of experience.

  
  


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  Supports end-to-end, enterprise-level monitoring, management, administration, performance optimization, and maintenance for all IT services, devices, applications, and infrastructure, to rapidly move, store, and retrieve data from a wide variety of sources and locations in a highly reliable and secure manner.

  
  


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  Utilize Information Technology Infrastructure Library (ITIL) practices for IT Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align ATEC IT computing environment with the needs of its customers and end users.

  
  


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  Provide performance optimization and remediate degradation, performance analysis, baseline, monitoring, alerting, root cause analysis and remediation, and continuous improvement proposals. 

  
  


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  Experience required in deploying IT hardware such as desktop computers, laptops, tablets, monitors, and printers.

  
  


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  Experience includes setting up training, creating courses of studies, training material development, and providing training, etc.

  
  


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  Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.

  
  


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  Experience with using Trouble Ticket automated software.

  
  


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  Performing backup and restore of software and data on client compute devices.

  
  


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  Experience trouble shooting and resolving client network and wireless issues.

  
  


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  Proficient in MS Office Suite – Outlook, Word.

  
  

Desired Qualifications:  

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  Outstanding Customer Service and Communication skills.

  
  


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  Ability to work in a team environment and independently.

  
  


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  Ability to adhere to government policies and requirements.

  
  


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  Active DoD-issued Top-Secret clearance, or higher, strongly preferred.

  
  


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  Bachelor’s degree is preferred, though not required.

  
  

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. 

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.