Manager, Project Management Risk Services at PREMIER Bankcard LLC in DAKOTA DUNES, South Dakota

Job Description:

Facility: PREMIER Bankcard

Location: Dakota Dunes, SD

Hours: Monday-Friday 8:00 am – 5:00 pm  

Job Status: Full-Time

Company: PREMIER Bankcard

About the Role

Responsible for the daily management of projects for both Credit and Collections along with high level reporting. Management of the RFA, Help Desk and Issue submissions to provide detailed analysis, tracking and resolution as it relates to projects identification. Responsible management of Speech Analytics and audit processes surrounding this tool; responsible for UAT testing of projects for both Credit and Collections to include high level reporting.  Provides personnel and administrative supervision of staff. Prepares and analyses statistical reports on department performance and presents information to upper management. Makes day-to-day decisions that affect the department budget.

Experience and Education

Must possess at least 5+ years previous management experience preferably in the credit card/financial industry. Possess accelerated knowledge of credit card system; possess knowledge of the Risk Services Department as a whole; proven analytical skills. Combination of education and/or experience required to meet essential job functions and competencies of the position. 

Job Duties and Responsibilities

• Management of the areas to include but not limited to full P3 and other projects not meeting P3 criteria, RFA, Help Desk and Issue log submission tracking along with project identification within, Speech Analytics tool and processes surrounding the tool and QA/UAT testing for both Credit and Collections.


• Creation of high level reporting mechanism to provide to Senior Management.


• Ability to analyze data presented to determine path for project requirements.


• Excellent communication skills both verbal and written to communicate on all levels of Management.


• Critical and analytical thinker.


• Oversee supervision of staff, conduct performance and salary reviews.


• Manage budget and department variances.


• Identify process improvements and coordinate implementation.


• Knowledge of regulatory practices to ensure projects are in adherence


• Independent yet works well in a team environment.

Pay and Benefits

• Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans


• Generous time off plans including PTO, Sick Pay, and Bonus Days


• 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned


• PREMIER Wellness Program


• Special discounts and pre-sell offers for Denny Sanford PREMIER Center events


• Paid community volunteer hours


• Special employee parties and incentives

Our Culture

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

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