Service Advisor - Kuni Lexus of Portland at Holman Enterprises in Portland, Oregon

Posted in Other 9 days ago.





Job Description:

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.




Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.




Kuni Lexus of Portland has an outstanding opportunity for a Service Advisor to join the team and the Holman family!



What will you do?



The Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and also performing the following duties:


  • Meet & greet customers with courtesy and efficiency


  • Determine the course of action to take and obtain customer authorization.


  • Write up service needs and give customer accurate estimate for dollar amount and completion time of work.


  • Communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.


  • Maintain knowledge of warranty and service/insurance policies.


  • Keep customers informed and advise customer of the prognosis of their vehicle.


  • Calling customers to set appointments and answer telephones at a timely manner.


  • Attend/complete required training and department meetings.





What are we looking for?



  • High School Diploma or equivalent


  • 1+ years of service writing experience


  • Current valid driver's license


  • Must have good reading, writing and math skills


  • Have excellent interpersonal skills and provide outstanding customer service


  • Ability to work retail hours


  • Computer proficient





At Holman, we exist to pro
vide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.




Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.




This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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