Client Service Representative - ER and Specialty at VCA Animal Hospitals, Inc. in Lawndale, California

Posted in Other 7 days ago.





Job Description:

Job Description:


Job Description:


Client Service Representative for Emergency and Specialty Practice.

We are seeking an experienced Client Service Representative to join our team.
At VCA Advanced Veterinary Care Center, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You:
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.


QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
Excellent listening and communication skills

• Compassion for pets and people-as well as awareness and understanding of others' reactions
Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!


At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work. Equal Opportunity Employer Veterans Disabled.


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