Children's Crisis Services Coordinator - Knox at Helen Ross McNabb Center in Knoxville, Tennessee

Posted in Admin - Clerical 9 days ago.

Job Description:

Helen Ross McNabb Center
Children's Crisis Services Coordinator - Knox
Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

Join the McNabb Center Team as the Children's Crisis Services Coordinator today!

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

You have a lot of choices in where you work...make the decision to work where you are valued!

Children's Crisis Services Coordinator

The ideal Children's Crisis Services Coordinator is responsible for overseeing and supervising the daily operations of the Children's CSU. Administrative / Clinical tasks will include:

  • on site coverage
  • reports
  • scheduling
  • training for the Children's Crisis Stabilization Unit housed at East Tennessee Children's Hospital (ETCH)
  • work in conjunction with the larger Children's Crisis Continuum to collaborate on acute services for children and youth in the area
  • provide supervision to designated employees
  • work alongside ETCH partnerships to ensure a successful service delivery
  • on-call and clinical direction while on site
  • meet with clients and treatment team as clinically indicated
  • facilitate referral-related activities to link clients with needed services
  • follow-up on clinical directives to ensure client treatment is being rendered
  • complete assessments at main site and in the community setting as needed

COMPENSATION: Starting salary for this position is approximately $64,726 /yr based on relevant experience and education.

Schedule: The Children's Crisis Stabilization Unit (CSU) will operate 24/7, 365 days a year. The holder of this position will be expected to work shifts that meet the needs of the program operation, which may include day, night, weekend, and holiday hours. Regular attendance is an essential job function. Mandatory to remain awake and alert during shift.

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. An F endorsement is required.

Equipment/Technology: This position requires the use of computer skills with an electronic medical record (EMR), and telehealth/televideo services may be offered as part of the service delivery.

Duties: Shift coverage and oversight for all 12 Children's CSU beds, funding reports, hiring and training of Children's CSU staff, chart/clinical documentation and direct service delivery, and a liaison with East Tennessee Children's Hospital (ETCH).

QUALIFICATIONS - Children's Crisis Services Coordinator


  • A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses.
  • Preferred Master's level licensed or license eligible clinician.

Experience / Knowledge:

  • Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.
  • Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders.
  • Computer experience is helpful.
  • Experience working in a crisis setting preferred.


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center ( ) is a premier not-for-profit provider of behavioral health services. The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI187660799
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