This job listing has expired and the position may no longer be open for hire.

IT Application Manager at Chubb in Chicago, Illinois

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Combined Insurance, a Chubb Company, is seeking an IT Application Development Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB Summary 

This position is responsible for overseeing all production support aspects with application development and system management.  The position will act as the primary liaison between IT and the business for support related to applications and supporting infrastructure.  They will also provide technical support for troubleshooting and resolving issues. 

This individual manages on-shore and off-shore matrix teams and will provide day to day support for enterprise applications.  Support includes monitoring/analysis of incident trends, planning support coverage, problem resolution, and status reporting. 

Responsibilities 


Act as primary liaison to the business for production support

Act as primary liaison with on-shore and off-shore outsourced support teams


  • Interact with production support personnel to ensure that critical and major production issues are resolved in a timely manner

  • Act as lead in problem resolution discussions 

  • Proactively manage issues/risks and escalate them as needed

  • Provide regular status reports to IT and Business management on application/system status, metrics, trends, and problem resolution.

  • Collaborate with management to improve and customize reports related to production support.

  • Report promptly to management and business partners regarding critical outages until resolution.

  • Maintain a high level of personal commitment and accountability to the business, and a focus on quality and service

  • Prioritize issues raised and resolve it accordingly.

  • Coordinate escalation and resolution of major service issues.

  • Manage on-shore/off-shore support teams, to an SLA and execution of critical situations.

  • Allocate resources to resolve problems/incidents.

  • Interact with infrastructure, release management, change management, QA, DBA and application teams

  • Work with IT Management to determine priorities and resolve issues

Skills

(Required)


  • Experience with full stack application development

  • Experience with On-Prem and Cloud architectures

  • Excellent verbal and written communications skills

  • Strong analytical and problem-solving skills

  • Strong relationship management, negotiation and decision-making skills

  • Solid presentation skills

  • Good facilitation skills

  • Working knowledge of systems development methodologies and project life cycles

  • Ability to effectively work with users of various levels from clerical to senior management

(Desired)


  • Experience with ITIL processes

  • Experience with ServiceNow Incident/Problem Management

  • Experience with Production job cycles

  • Experience working in an outsourced environment

  • Experience with performance engineering

Education and Experience 


  • Bachelor’s Degree in Computer Science, Information Systems or other related field. 

Or


  • Equivalent work experience, including 3-5 years of working in an Information Technology job managing project delivery and/or application development teams.

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 


  • Health insurance

  • Dental insurance

  • Tuition reimbursement

  • A company-match 401(k) plan

  • Disability insurance

  • Life insurance

  • Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list.

ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.

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