Concessions Attendant at ESM Hampton LLC in Hampton, Virginia

Job Description:

Theres So Much Fun in Store!

Set to open summer 2022, adjacent to the Hampton Roads Convention Center and Hampton Coliseum, this state-of-the-art facility is the largest of its kind in Virginia. Purpose-built for competitive aquatics, the Aquaplex was designed to host Mid-Atlantic and national competitive swimming and diving events, artistic swimming, water polo, and more. Spectator seating for 1,500 overlook the eight-lane, 50-meter pool with two moveable bulkheads. Seating for 760 athletes occupies the wide, spacious pool decks for the smoothest of swim and dive event execution. Swimmer warm-up and warm-down is a breeze in the eight-lane, 25-yard programming pool, and nearby multi-purpose rooms provide space for event staging and hospitable functionality. A culinary center with two purchase points ensures spectators never miss an exciting moment.

The Hampton Virginia Aquaplex is currently accepting applications for Concessions Attendant. The Concessions Attendant is responsible for providing outstanding guest service, receiving and processing payments, serving food and beverage items in a timely manner, as well as preparing and cooking food in a timely manner according to menu standards. In addition, the Concessions Attendant is responsible for engaging with guests behind the customer service counter, as well as beyond the service counter. This part-time position reports to the the Food & Beverage Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES
FRONT OF THE HOUSE
Operate cash register and Point of Sale (POS) System
Engage with members and guests to include greeting customers, and providing friendly and professional service
Provide excellent guest service
Observe guests to anticipate their needs and respond quickly to requests
Build rapport with members and guests
Upsell food and beverage items
Actively produce new ideas for business success and efficiency
Serve food and beverage items in a timely manner
Open and close the Front of the House (FOH)
Clean and maintain the Front of the House
Clean and maintain the Concession area
Organize, stock, and control inventory
Constantly circulate around the dining area to maintain cleanliness and interact with the guests
Communicate with managers regarding FOH issues
Possess strong guest service skills
Able to multi-task
Able work irregular shifts to include nights, weekends, and holidays as needed
Able to stand and/or walk for the duration of the shift (8 or more hours)
Able to work collaboratively and communicate effectively with team members at all levels of the organization
Perform other duties and responsibilities as needed, required, or assigned by the Food & Beverage Supervisor, Regional Food & Beverage Director and/or the General Manager

KITCHEN
Clean food preparation areas, cooking surfaces, and utensils.Cook the exact number of items ordered by each customer, working on several different orders simultaneously.Maintain sanitation, health, and safety standards in work areas.Measure ingredients required for specific food items being prepared.Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.Pre-cook items in order to prepare them for later use.Verify that prepared food meets requirements for quality and quantity.Wash, cut, and prepare foods designated for cooking.Clean, stock, and restock workstations.