Digital Support Specialist - Banking - 11:30am to 8:00pm - Rosemont, IL at Wintrust Financial Corporation in Rosemont, Illinois

Posted in General Business 12 days ago.

Type: Full-Time

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank® as a Digital Support Specialist! 

Why join us?

  • An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)

  • Competitive pay and annual discretionary bonus eligible

  • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

  • Family-friendly work hours

  • With 175+ community bank locations, we offer opportunities to grow and develop in your career

  • Promote from within culture

What you will do:

As a member of the Digital Support Team, this position will deliver best-in-class service to Wintrust Financial customers via telephone and electronic channels (limited face-to-face customer interaction).  The Digital Support Center will be an escalation point for bankers and customers alike.  The ideal customer advocate is an expert in mobile/online banking and other digital products and will handle customer escalation issues and inbound calls from all bank locations as necessary.  This is a technology-heavy position, and will require walking customers through troubleshooting steps.  Extensive computer and telephone work. Must be passionate about customers and evolving technology.


  • Provide digital support to customers and bankers.  Troubleshoot issues with operating systems, plugins, firewall access for customers, and resolve any issues that arise with their accounts or access.

  • Escalations and back room support as necessary.

  • Interact with product management and other departments to solve banker and customer problems in a prompt, efficient, and timely matter.


  • 2-5 years related work experience in a financial setting

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

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