SCADA Desk Operator at IAP Worldwide Services in Pensacola, Florida

Posted in General Business 12 days ago.

Type: Full-Time

Job Description:

As the SCADA Desk Operator, you will monitor electrical transmission and distribution systems, potable water systems, and wastewater lift stations, as well as the entire Supervisory Control and Data Acquisition (SCADA) system for proper operations. You will answer emergency trouble calls and other types of after-hours phone-calls and determines appropriate actions. The SCADA desk is staffed 24 hours a day, 7 days a week and 365 days a year.


  • Receives trouble calls, by telephone or fax, from all regional commands and initiates emergency and priority service work requests into the MAXIMO computer systems.

  • Recalls on-call craftsmen to facilitate repairs on emergency trouble calls occurring outside of normal working hours, weekends, or holidays.

  • Maintains various operational records and logs and produces operational reports.

  • Oversees the flow of information and reports, coordinates actions when necessary, and ensures response plans are followed during emergencies and natural disasters.

  • Interfaces closely with the Utilities Manager to ensure key operational matters are performed, communicated and documented.

  • Monitors and oversees the primary electrical system, using SCADA, receives system alarms, locates trouble areas, dispatches duty high voltage electricians to problem areas, directs and coordinates base switching, and performs remote switching and control, using current policy, when requested to support duty high voltage electricians.

  • Observes variations in operating conditions pertaining to the wastewater system, notifies Water/Wastewater Supervisor of alarms received.

  • Observes variations in operating conditions pertaining to the potable water system, notifies Water/Wastewater Supervisor of alarms received.

  • Maintains a log of operations to reflect any/all system concerns, and operational actions taken.

  • Identifies SCADA operational malfunctions, request corrective actions, and reports uncorrected malfunctions.

  • Follows standard procedures and switching orders in accordance with standard operating and safe switching practices.

  • Accepts all service outage requests only on the approved Pensacola Bay Support Services Outage Request Form.

  • Coordinates and schedules all service outages with the facilities affected.

  • Using drawings and PBSS supervisors, determines facilities affected by outages, and then notifies the assigned Building Mangers.

  • Documents all Building Managers contacted on the Outage Request Form.

  • Creates and sends emails from approved outage distribution list(s) for all unscheduled outages using email. Then, updates personnel by email on the status of the outage; ie. outage complete, repair in progress, system back to normal, etc.

  • Prepares work orders using information, such as name, address, building to be repaired, or service to be rendered using database software to create service work orders from customer-provided information.

  • Opens and/or closes Work Orders, accurately during assigned work-shift.

  • Distributes work orders to craftsman, through their supervisor, upon customer's request for service calls.

  • Relays messages and special instructions to craftsman and other departments using radio or telephone equipment.

  • Performs clerical duties as required.

  • Completes time sheets daily and accurately.

  • Complies with all OSHA safety regulations and adheres to proper codes and standards with a thorough understanding of safety procedures related to Electrical Systems.

  • Work also involves other duties as assigned, including compliance with the provisions of the Collective Bargaining Agreement and Employee Handbook.


  • Three years verifiable experience as a high-voltage electrician with transmission and/or distribution experience within the last ten years required.

  • This experience should include the installation, operation, troubleshooting, maintenance and repair of both energized and de-energized overhead and underground electrical systems.


  • Working knowledge of all operational requirements associated with various types of field equipment such as transformers, air switches, breakers, vacuum breakers, and oil circuit breakers required. Must be able to quickly diagnose and respond to emergency situations. Reading of electrical drawings/schematics required. Familiarization with standard operating systems including email and word processing required. Work requires accurate computerized data base entry skills. Use and operation of standard office equipment required.


  • Work is typically performed in an adequately lighted and climate-controlled office. The work involves minimal risks and observance of safety precautions typical of an office setting. Will manage multiple tasks or projects. Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

  • Will work any of three shifts (0000 - 0800, 0800 - 1600 or 1600 - 2400) throughout the year including weekends and holidays. Assigned work shifts will rotate.


SECURITY CLEARANCE: Ability to obtain base access.

Pensacola Bay Support Services

Pensacola Bay Support Services, a Joint Venture of IAP Worldwide Services and EMCOR Government Services, has been awarded the Pensacola Base Operations Support Contract.

PBSS/IAP is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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