Provider Services Coordinator- PD/Variable at MEMORIAL HEALTH SERVICES in LONG BEACH, California

Job Description:

To be the first reliable point of contact for Providers. Providing the Simply Better MemorialCare Experience in every interaction with Providers, Health Plans and colleagues.

Essential Functions and Responsibilities of the Job

• Deliver the Simply Better MemorialCare Experience in every interaction with Providers and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Strong organizational skills.
• Must be able to multi-task and maintain calm demeanor.
• Must possess problem resolution and follow through skills.
• Knowledge of managed care and the business segments.
• Knowledge and ability to research claims, authorizations.
• Be at work and be on time.
• Follow company policies, procedures and directives.

• Minimum 3 years customer service experience in health care/managed care preferred.
• Call center experience necessary in a fast-paced setting.
• Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy).
• Medical terminology required.
• Spanish speaking a plus.

• High School diploma or GED required
• Some College level education preferred