Provider Services Coordinator- PD/Variable at MEMORIAL HEALTH SERVICES in LONG BEACH, California

Posted in General Business 12 days ago.

Type: Part-Time





Job Description:

To be the first reliable point of contact for Providers. Providing the Simply Better MemorialCare Experience in every interaction with Providers, Health Plans and colleagues.

Essential Functions and Responsibilities of the Job


  • Deliver the Simply Better MemorialCare Experience in every interaction with Providers and Colleagues.
  • Prioritize service and customer experience within each interaction.
  • Ensure unforgettable guest experiences through unmatched service.
  • Demonstrates strong guest-focused engagement over the phone, email, and chat.
  • Demonstrates effective communication, interpersonal, written and verbal skills.
  • Strong organizational skills.
  • Must be able to multi-task and maintain calm demeanor.
  • Must possess problem resolution and follow through skills.
  • Knowledge of managed care and the business segments.
  • Knowledge and ability to research claims, authorizations.
  • Be at work and be on time.
  • Follow company policies, procedures and directives.
Experience

  • Minimum 3 years customer service experience in health care/managed care preferred.
  • Call center experience necessary in a fast-paced setting.
  • Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy).
  • Medical terminology required.
  • Spanish speaking a plus.

Education

  • High School diploma or GED required
  • Some College level education preferred





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