ECS is seeking a Tier 1 Support Technician to work in our Washington, DC office.
ECS is actively seeking someone to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System.
Responsibilities to include:
Participate in the Service Center Unification assessment and design.
Provide Service Center Operations on-site and remote support to all FCC facilities and field offices.
Track all work in the FCC IT Service Management (ITSM) system.
Manage loaner program, maintain inventory thresholds, handle tickets, repair and service IT vendors.
Conduct a monthly service ticket review with the COR or a person designated by the COR.
Measure the quality of services to end users and submit the results and recommendations for improvement to the Government for review and approval monthly.
Coordinate and support all requests from the Chief Information Officer (CIO) or other Bureau /Offices for demonstrations in the FCC Technology Center (FCCTEC).
Provide support for major applications and software for licensing and tracking.
Provide Auctions Program Support; complete all checklists, procedures, and processes as per the Auction Program Support SOP.
Provide COOP and disaster recovery (DR) support; manage COOP related activities immediately upon notification by executing the COOP plan and checklists.
Provide Enterprise Mobility support; support mobile devices, support software, and infrastructure.
Bachelor's in Information Technology or relevant area.
Proficient knowledge in addressing Tier 1 tickets.
Strong analytical skills and ability to address Tier 1 activities on a large program.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.