Remote Call Center Care Coordinator at The Judge Group Inc. in Boston, Massachusetts

Posted in Other 6 days ago.





Job Description:

Location: REMOTE

Description: Our client is currently seeking Remote Call Center Care Coordinators


This job will have the following responsibilities:





  • TRICARE is the health care program for uniformed service members, retirees, and their families around the world. TRICARE provides comprehensive coverage to all beneficiaries.




  • . Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines.


  • Respond to a variety of inquiries and resolves issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture.


  • Conduct customer contacts related to beneficiary support, referral follow-up, education and resource inquiries.


  • Identify potential emergent concerns and follow contract specific protocol connect beneficiaries to the TRICARE NAL clinical team.


  • Maintain constant awareness of service level and queue status in order to meet contractual requirements.


  • Exceptional professional etiquette and interpersonal skills


  • Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment


  • Ability to convey and receive information and ideas through a variety of media, to individuals or groups in a manner that engages the audience


  • Ability to identify and understand issues, problems and opportunities and compare data from different sources to draw conclusions, determine course of action and provide effective solutions


  • Ability to interact with others in a way that promotes confidence, support and conveys the intentions of the organization and contract Preferred:


  • Knowledge of relevant software, applications and equipment -database and web portal proficiency •


  • National Career Readiness Certificate •Prior military, TRICARE Beneficiary experience or contact center experience

Qualifications & Requirements:



    • High speed (minimum of 30+ Mbps download / 5 Mbps upload speeds), "hard wired" internet

    • Excellent computer skills and typing skills. This role is on the computer toggling between multiple screens. Computer savvy and strong typing skills are needed.

    • High School Diploma or equivalent with 2 years of clearly defined customer service experience or equivalent combination of education and experience

    • Intermediate keyboarding and computer skills including Microsoft Office

    • Strong verbal and written communication skills






Contact: khawkins@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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