Supervisor Cage and Caesars Rewards- (LINQ LV) at Caesars Entertainment in Las Vegas, Nevada

Job Description:

The Cage/TR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Adhere to and practice customer service standards. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated cage functions. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles pit fill/credits with ease, and cooperates with team members within the department, as well as with other departments. This position also requires the responsibility for greeting and activating player's Total Rewards card and working the promotion area during entry activation. Must be able to explain and communicate current casino programs and promotions to players. Must be able to execute all functions to include but not limited to:

• Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
• AF/Discounts
• Title 31 and all other AML regulations
• R/S ticket redemptions
• Answer telephones
• Travelers checks
• Wire transfers
• Casino Credit Applications
• Self-Redemption units
• Chip redemptions
• Check Cashing and Credit Card Cash Advance
• Coupon redemption
• Fast Cash redemption
• Numerous bank accountabilities
• Foreign currency
• Foreign chips
• Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
• Understands, values, and supports Total Rewards program and special events, promotions, and player programs.
• Ensures each customer interaction results in increased customer confidence in Total Rewards.
• Issues comp. in accordance with department comp and guidelines.

QUALIFICATIONS:

• High School diploma or GED equivalent with computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minute
• Organizational abilities necessary for completion of tasks in timely manner.
• Excellent customer service skills essential in dealing with personnel and customer base.
• Cash Handling Experience
• Ability to maintain composure and excellent guest elations under all circumstances
• Strong interpersonal and teamwork skills
• Emphasis on well-groomed appearance to ensure and promote positive image.

ESSENTIAL JOB FUNCTIONS:

• Ensure excellent guest service and demonstrate a sense of urgency while performing duties

• Always present oneself as a credit to the department Serves as Total Rewards and customer service role model for other employees.
• Adheres to the company service standards
• Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
• Protect company assets.
• Provide assistance to other departments.
• Must be able to read, write, speak and understand English.
• Ability to adapt quickly to rapidly changing business levels and values the differences of others.
• Attend department meetings and information sessions.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at CET every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts
• Ensures data is accurate and maintains integrity of data.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to move in and around the Casino/Hotel areas and Total Rewards centers through the entire shift. Must be able to stand and walk for long periods. Must be able to keep aware of the constant changes and enhancements of the Total Rewards program and its benefits. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing second hand smoke.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

The Cage/TR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Adhere to and practice customer service standards. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated cage functions. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles pit fill/credits with ease, and cooperates with team members within the department, as well as with other departments. This position also requires theresponsibility for greeting and activating player's Total Rewards card and working the promotion area during entry activation. Must be able to explain and communicate current casino programs and promotions to players.