Customer Experience Specialist at Kforce Inc in Englewood, Colorado

Job Description:

RESPONSIBILITIES:

A Kforce client is seeking to hire a Customer Experience Specialist in Englewood, Colorado (CO).

Responsibilities include:

• Customer Experience Specialist will work with members of our internal and external teams to optimize customer experience in all product and service-related needs


• Oversee projects to improve the customer experience, from onboarding, service, and retention


• Facilitation and provision of business expectations to service, sales, and other channels


• Customer Experience Specialist has the participation and review of QA efforts (calls, emails, chat, etc.) to help identify areas of opportunity


• Listen to our members, absorb their experiences and needs, identify emergent patterns, and drive this information in order to influence strategic leadership oriented around the voice of the customer

REQUIREMENTS:

• Passion for the user experience and customer advocacy, and the courage to speak up for the customers' point of view


• Comfort with working in a rapidly changing environment, think strategically during high-pressure, high visibility situations


• Ability to organize complex information and present it in a way that others can easily understand


• Ability to initiate and execute significant outcomes in a data-driven way

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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