Placement and Transportation Coordinator at Public Health Foundation Enterprises, In in San Francisco, California

Job Description:

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help connect to care, and to find permanent housing.

The Placement and Transportation Coordinator is an advanced level position on the outreach services team. The Placement and Transportation Coordinator participates in daily operations, as well as supports the functions of SFHOT as a whole. The work schedule is Monday to Friday 8:30am to 5:00pm.

ESSENTIAL FUNCTIONS

• Manage the daily allocations of placements, provided to the program by HSH in collaboration with outreach and case management.


• Extensive knowledge of the One System.


• Accessing One System, RTZ to ensure client is appropriate for placement (e.g. Does client have an active placement, client needs proper documentation active, has client been assess in the past six months, etc.)


• Coordinating transportation from outreached/initial location to placement location by contacting transportation contractor.


• Documenting how client was transported (e.g. Taxi, contractor, SWRT team).


• Communicating with staff with live updates on transportation’s ETA, also communicating with staff with any concerns involving the placement.


• Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility.


• Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.


• Must demonstrate ability to work with clients and staff of various backgrounds.


• Must attend scheduled clinical and administrative supervision, to discuss client care, service delivery, and clinical and professional development.


• Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.


• Proficient in web-based technologies to look up information and collateral data relevant to service delivery (eg, One System, RTZ, Replicon, Outlook, Shiftboard, Sharepoint).


• Manage a large amount of phone calls, text messages, email, and other forms of communications at the same time and process requests appropriately, including redirecting to a supervisor (Clinical or Administrative) for follow up.


• Follow up with phone calls and/or requests as needed.


• Maintain timely and accurate documentation according to program requirements.


• Adhere to professional ethics as well as established policies and procedures.


• Complete in person and virtual trainings on time and attend all mandatory meetings.


• Must comply with uniform policy while in the field.


• Knowledge of Adult Coordinated Entry Housing Assessments.


• Provide leadership to assigned team or role on outreach services with SFHOT staff, by proactively taking initiative. And follow up on additional responsibilities.


• Help train new staff by allowing them to shadow your work, explaining tasks, teaching SF resources, and enforcing best practices. This includes charting and documentation.


• Attend training department meetings as requested.


• Attend some leadership meetings, as requested, to discuss current and future issues from the perspective of the position.


• Other duties as assigned.

MINIMUM QUALIFICATIONS

TARGET EXPERIENCE: Direct experience working in a professional, volunteer, or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.

All areas of study meet qualifications. The following majors are preferred: Social Work, Human Services, Psychology, Counseling, Sociology, Anthropology, Ethnic Studies, Public Policy, Public Health, or a related field.

1.    (Internal Only) More than 2 years working for SFHOT, with advanced performance, skill, and competency. Capacity to perform in all roles and responsibilities (eg, ability to function between dispatch, responder, outreach worker, or other assigned roles). 

AND

1.    Valid California driver’s license and no history of major moving violations, including DUIs, during the past 5 years.

2.    Advanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.

3.    Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations within all neighborhoods in San Francisco.

4.    Ability to work successfully both independently and cooperatively.

5.    Ability to speak read and write clearly in English.

6.    Advanced level of competency using Internet, email, and Microsoft Word computer applications as well as ability and willingness to learn necessary programs needed for everyday job function

7.    Ability to use computers/internet to look up information and enter relevant notes.

8.    CPR and first aid certification within 90 days of hire.

PREFERRED QUALIFICATIONS

1.            Speak languages other than English

2.            Previous experience or training in street outreach and case management.

3.            Knowledge of San Francisco neighborhoods and community resources.

4.             Knowledge of the San Francisco Health Provider network.

5.            Prior experience with documentation.

PHYSICAL DEMANDS

1.            Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift.

2.            Ability to use a computer, phone or office equipment for extended periods of time.

3.            Ability to successfully and efficiently complete tasks in an environment where background noise is present, and interruptions may be constant.

4.            Must be able to lift a minimum of 35 lbs.

• Stand                                      Constantly


• Walk                                       Constantly


• Sit                                           Frequently


• Handling / Fingering            Constantly


• Reach Outward                    Occasionally


• Reach Above Shoulder      Occasionally


• Climb, Crawl, Kneel, Bend Occasionally


• Lift / Carry                              Occasionally - Up to 50 lbs


• Push/Pull                               Occasionally - Up to 50 lbs


• Talk/ Hear                              Constantly


• See                                         Constantly


• Taste/ Smell                          Not Applicable


• Not Applicable                      Not required for essential functions


• Occasionally                         (0 - 2 hrs/day)


• Frequently                             (2 - 5 hrs/day)


• Constantly                             (5+ hrs/day)

 The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job.

Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).

Heluna Health reserves the right to revise job descriptions or work hours as required.

All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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