Assistant Retail Manager, Dining Services at Dartmouth College in hanover, New Hampshire

Job Description:

Posting date:

08/05/2022

Open Until Filled:

Yes

Position Number:

1128173

Position Title:

Assistant Retail Manager, Dining Services

Department this Position Reports to:

Dining Services

Hiring Range Minimum:

$56,000

Hiring Range Maximum:

$70,000

SEIU Level:

Not an SEIU Position

FLSA Status:

Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

40

Schedule:

Second shift schedule

Location of Position:

Hanover, NH 03755
Dartmouth campus, various Dining locations

Remote Work Eligibility?:

Onsite only

Is this a term position?:

No

If yes, length of term in months.:

n/a

Is this a grant funded position?:

No

Position Purpose:

Is responsible for overseeing general operations of key retail evening operations located on campus: Novack Café, Thayer Café, Courtyard Café, Collis Market and Snack Bars to ensure smooth operation of service, compliance to brand and Dining specification and procedures. Focuses on customer service, enforcement of safety, sanitary procedures, and policies for evening workforce. Reports to Director of Retail and acts in a support role for each manager of the locations. Conducts quality assurance audits, creates action plans through collaboration with responsible manager in each location. This is a second shift position focused on evening operations.

Required Qualifications - Education and Yrs Exp:

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities:

• Minimum three years of food service retail experience including purchasing, expense control, monitoring budgets, sales, inventories, and financial reports.


• Minimum three years of food service experience including food preparation and production.


• Minimum two years of relevant supervisory experience.


• Bachelor's degree or equivalent combination of education and experience.


• Possess a valid driver's license.

Preferred Qualifications:

• Five years of retail experience with emphasis on merchandising, food service and/or working with national brand concepts preferred.


• Five years of general food service experience in high quality, large volume food production operations with diverse menu make-up preferred.


• Five years of relevant supervisory/management experience.

Department Contact for Cover Letter and Title:

Director of Dining Services, Jon Plodzik

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants:

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID-19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.


Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link:

https://searchjobs.dartmouth.edu/postings/64634

Description:

Shift Operations

• Collaborates with unit manager to oversee and ensure effective and efficient operations while participating in the day-to-day shift operations for evening retail venues.


• Ensures staff are compliant with Dartmouth Dining standards and concept expectations.


• Verifies proper register operation and transactional recording to include meal plan balance usage, verification of credit card sales.


• Confirms work assignments and makes adjustments as required to balance changes in customer service needs and timing of food preparation.


• Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and ensures that quality and portion control standards are maintained.


• Ensures observance of liquor license laws, when appropriate.


• Responds to customer feedback to include compliments and complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs.


• Ensures cleanliness and oversees general appearance of locations and staff attire.


• Provides evening supervision of students and staff working in various properties.


• Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed. Communicates changes to responsible manager.


• Communicates policies and instructions to employees effectively.


• Monitors and evaluates work performance to ensure compliance with expectations, productivity, quality, and customer service standards.


• Identifies and addresses performance problems, recommends training or initiates appropriate corrective action. Implements disciplinary measures when necessary, e.g. verbal warnings or corrective instructions, and submits follow-up documentation to Admin HR Services.

Percentage Of Time:

25

Description:

Brand Compliance/Guest Service

• Sets and demonstrates the highest in customer service standards, professionalism, engagement and proactivity to serve a diverse community exceptionally. Focuses team activities, staff behaviors and interactions on constantly improving the experience for guests.


• Creates internal expectations and standards that support and build onto Dartmouth Dining's operating practices and Culture of Service guiding principles. Trains and develops associates on those behavioral expectations.


• Meets regularly with managers of evening locations to assess opportunities, operational challenge and potential solutions


• Reviews guest forward impressions; uphold retail standards


• Maximizes customer interest and sales levels by assisting team by assuring displays and products are appropriately merchandised


• Reviews sales product inventories in coolers and displays and ensures that necessary supplies are stocked for the shift and that all stock is rotated


• Monitors sales and recommends appropriate changes, based on evening observations and item popularity. Makes recommendations regarding menu development; may compute cost and price analysis.


• Assists manager in controlling potential shrink of product by staff and guests


• Works with other supervisors and managers in communicating information and in planning and making changes to cafe/facility procedures.


• Participates and complies with brand concept's expectations, trainings, policies, procedures and/or agreements to properly represent those outside entities to the public.


• As requested, attends brand concept's trainings like Starbuck's, developmental workshops, required meetings and can be internally certified as compliant with those trainings as needed.


• Spends appropriate time reviewing and understanding brand procedures to be an effective teacher of and supervisor to staff executing the operational standards.

Percentage Of Time:

35

Description:

Training & Staff Development

• Under the direction of the Director of Retail; creates training programs for staff to support the various operations to include customer service, food safety and service process


• Assists in the training of new staff on the work practices of the particular venue


• Identifies areas of improvement through weekly audits of venues


• Supports manager of locations to develop goals for key staff members and positions, i.e. shift supervisors, aspiring personnel and closing staff

Percentage Of Time:

30

Description:

Facility/Equipment Maintenance

• Maintains continuing surveillance over physical facilities, ensuring cleanliness, organization, and security of location during operational and non-operational times.


• Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances.


• Ensures positive relationship with building owner related to impact of service within building space, appropriate handling of issues and campus goodwill.


• Engages Safety & Security when assistance is needed.

Percentage Of Time:

5

Description:

Other Considerations

• Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices.


• Attends ServSafe food safety training and renews certification as required.


• Attends AllerTran allergy training and renews certification as required.


• Assist with seasonal catering as needed.


• Works at other satellite areas within Dartmouth Dining as required

Percentage Of Time:

5

--:

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--:

Performs other duties as assigned.

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