Systems Analyst, Technology at FINRA in Rockville, Maryland

Job Description:

The Product Support Systems Analyst is responsible for providing support to assigned product(s), ensuring that the product meets the needs of the business community it serves, by analyzing, troubleshooting, and resolving production issues with minimal supervision. The Product Support Analyst will work closely with the customer and other internal/external stakeholders including the development team to ensure the daily business operations of the system meet the customer’s needs.

Essential Job Functions:

• Assists with day-to-day system monitoring and operations.


• Works with internal/external teams and users to identify, classify, and resolve product issues.


• Facilitates the flow of information between stakeholders/customers and the development team to ensure a common understanding of issues, needs and deliverables.


• Participates in the 24/7 on-call support rotation.


• Uses SQL to analyze data sources and check for anomalies. 


• Represents team in product group-level discussions with stakeholders/customers.


• Provides the necessary information to enable the customer to make informed decisions. 


• Attends business reviews, providing critical input and expert insights to inform maintenance and development activities.


• Works closely with team members identify best practices opportunities to improve the product support processes.


• Develops deep understanding of the business and product areas within the product group, as well as the relevant data that can be used to inform key decisions.


• Support user acceptance testing activities.


• Support data analysis/collection in support of customer reports.


• Assist in the development and maintenance of product support documentation. 


• Other duties as assigned

Education/Experience Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Finance, Accounting or related discipline with at least five (5) years of related experience, or equivalent training and/or work experience.


• Proficient at technical business writing, including functional requirement specifications, workflows, use-cases and other documentation methodologies.


• Demonstrated experience documenting solutions for complex business and data intensive systems.


• Knowledge of industry leading requirements documentation and traceability frameworks and tools.


• Strong written and verbal technical communication skills.


• Demonstrated ability to develop effective working relationships that improved the quality of work products.


• Should be well organized, thorough, and able to handle competing priorities.


• Ability to maintain focus and develop proficiency in new skills rapidly.


• Ability to work in a fast paced environment.


• Experience in the financial industry, particularly the regulatory domain, preferred.


• Knowledge of at least one programming language preferred.

Work Conditions:

• Work is normally performed in an office environment.


• Occasional travel and extended hours may be required.

#LI-Hybrid

To be considered for this position, please submit an application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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Employees may be eligible for a discretionary bonus in addition to base pay. FINRA also provides a variety of benefits including comprehensive health and welfare benefits, life and disability insurance, paid holidays, vacation, personal, and sick leave. FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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