Director of Student Services at ECI - Keiser University in Naples, Florida

Job Description:

The core mission of Keiser is to provide targeted educational services that meet community needs. The Student Services Department aids Keiser students in reaching their career goals by preparing students for their transition into the professional world. The Director of Student Services creates and fosters a sense of importance for the development of career skills necessary for students to achieve success in both the job search process and in their careers. To meet this end, the Director of Student Services must work to build and maintain relationships with employers and community leaders to enhance the opportunities for Keiser graduates.  

 BUSINESS CONTRIBUTION:

Reporting to the Campus President, the Director of Student Services is responsible for the delivery of career development programs and services designed to facilitate the successful placement of students into career positions. This is accomplished through:

• Creating and scheduling professional development workshops


• Coordinating and facilitating events, meetings, and student activities


• Conducting surveys of students, graduates, and employers

Direct Reports

• Assistant Director of Student Services


• Student Services Coordinator

ESSENTIAL FUNCTIONS:

Oversee the Creation and Distribution of Student Information:

The Director of Student Services is responsible for the creation and distribution of all departmental documents to campus organizations and other departments, as well as for the issuing of ID cards and insurance to students. To accomplish this, the Director of Student Services must:

• Manage the development of departmental monthly calendars containing the schedules of meetings, upcoming events, student activities, and guest speakers


• Oversee the creation of departmental semester newsletters which share important information and showcase programs


• Provide each student with a valid College ID card upon entry to the College


• Issue student accidental insurance while on clinical/externship/fieldwork

Partner with Local Employers:

The Director of Student Services is responsible for developing and maintaining relationships with local employers. To accomplish this, the Director must: 

• Schedule and facilitate local bi-annual Advisory Board meetings


• Hold membership in a minimum of two professional associations


• Attend professional association meetings to network for students and graduates


• Partner with employers for resume referrals


• Conduct weekly off-campus employer visits


• Host employers on campus for recruiting events


• Create Career Data Sheets showing potential students the job outlook in their chosen major


• Compile job leads and internship leads by program to show current demand in the market


• Compile and maintain placement statistics by program


• Gather student and graduate success stories by program


• Gather graduate and employer testimonials

Create and Schedule Professional Development Workshops:

The Director of Student Services is responsible for scheduling professional development workshops and events to further the learning and development of Keiser students. To accomplish this, the Director of Student Services must:

• Teach students skills in resume writing, job search strategies, and interviewing techniques


• Create development workshops in the areas of financial management, interviewing, leadership, professionalism, resume writing, time management, study skills…


• Communicate with department leaders about the distribution and implementation of these programs within their curriculum


• Ensure the workshop information is transmitted properly to the students

Coordinate and Facilitate Events, Meetings, and Student Activities:

The Director of Student Services is responsible for coordinating and overseeing team and organizational meetings, departmental events, and student activities in order to provide a fruitful and resourceful network for students. To accomplish this, the Director of Student Services must:

• Coordinate and facilitate commencement ceremonies bi-annually


• Coordinate and facilitate monthly new student orientations


• Coordinate and facilitate job fairs annually


• Coordinate and facilitate cross functional team meetings monthly


• Coordinate and facilitate student government association meetings bi-monthly, as well as other student organizations on campus as necessary


• Coordinate and facilitate Phi Theta Kappa International Honor Society meetings bi-monthly


• Participate, coordinate and/or facilitate graduate seminars monthly


• Participate, coordinate and/or facilitate student appreciation days each semester


• Participate, coordinate and/or facilitate student activities as necessary


• Coordinate grievance hearings and provide follow-up to affected parties

Facilitate and Track Student Placement:

The Director of Student Services is responsible for placing and tracking students. To accomplish this, the Director of Student Services must:  

• Assist students in finding career positions that match their Keiser training


• Maintain the On-line Career Center


• Complete graduate exit interviews and graduate exit surveys monthly, as well as during their mandatory graduation seminar in their last semester


• Complete employer surveys quarterly


• Conduct surveys with employers three months after employment of a recent graduate


• Contact and survey alumni six months after graduation


• Elicit feedback from students and alumni on the effectiveness of the Student Services Department, as well as areas of improvement and future programs/workshops/events that should be offered


• Create and maintain open communication policies with local groups, professional associations, employing organizations, current students, and alumni to further the development of a professional network to assist students in their job search and professional and career development

Maintaining Student and Graduate Records:

The Director of Student Services is responsible for compiling and maintaining student records. To accomplish this, the Director of Student Services must: 

• Maintain accurate placement statistics on all graduates


• Maintain accurate records on graduates and notify all affected departments to ensure graduates are cleared of all obligations prior to graduation

Managing Team Performance:

The Director of Student Services is responsible for managing the performance of their staff. To accomplish this, the Director of Student Services must:

• Motivate staff and reinforce positive accomplishments


• Schedule hours for staff


• Monitor staff activities


• Provide coaching and training programs for staff development


• Conduct weekly staff meetings

PHYSICAL DEMANDS: 

The physical demands are those required in a typical professional office setting: communicating with coworkers and getting to and from appropriate on and off-campus appointments.

WORK ENVIRONMENT: 

Professional office setting: moderate noise levels and controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Experience

Required

• 2 year(s): 2 years

Education

Required

• Bachelors or better

Skills

Preferred

• Communication Skills


• Active Listening


• Leadership Skills


• Problem Solving


• Time Management

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Enthusiastic: Shows intense and eager enjoyment and interest


• Leader: Inspires teammates to follow them


• Loyal: Shows firm and constant support to a cause

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


• Goal Completion: Inspired to perform well by the completion of tasks


• Self-Starter: Inspired to perform without outside help

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