Help Desk Technician at Nystrom & Associates Ltd in New Brighton, Minnesota

Job Description:

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems.

Come join our great & dedicated team as a Full-Time IT Help Desk Technician at our New Brighton office!

General Summary:
Serves as the first point of contact for Nystrom end users, partners, and customers seeking technical support on day-to-day issues and requests. Helps determine the best solution based on the issue and details provided by our customers. You will interface with the rest of the IT team to provide a high level of customer service to the organization.

Job Duties and Responsibilities:

Helpdesk Support
Identifies, researches, and resolves technical problems.
Documents, tracks and monitors problems in the Helpdesk ticketing system to ensure a timely resolution.
Responds to telephone calls, email, chats and personnel requests for technical support.
Answer user inquiries regarding computer software or hardware operation issues to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
Maintain and support any technical issues that arise.
Complete basic system administrator duties (add/remove users, set up e-mail, etc.)
Fix PC, scanner or printer issues.
Deploy workstation setup at new clinic locations or moves as needed.
Fully understand and enforce company policies to protect physical hardware and digital information security.
Part of On-Call rotation and provides support for after-hours emergencies and issues.

Maintenance

Completes basic network administration duties (connects workstation to network, Does MAC's on workstations, etc.).
Image company workstations.
Installs, make changes and repair computer hardware and software.