Associate Knowledge Management Specialist at Blizzard Entertainment in Santa Monica, California

Job Description:

Team Name:

Job Title:
Associate Knowledge Management Specialist

Requisition ID:
R016667

Job Description:

Your Platform

Activision Blizzard plays a centralized role in the creation of epic entertainment by supporting our interactive gaming brands and studios with a diverse range of career opportunities across corporate functions such as Marketing, Communications, Legal, Human Resources, Finance and Supply Chain. Located in our global headquarters in Santa Monica, we encompass equal parts agility, creativity and rigor to enhance the employee and player experience. To learn more, check us out at www.activisionblizzard.com or on Twitter at @ATVI_AB.

Your Mission

The Associate Knowledge Management Specialist will serve as a contributor, curator and publisher for internal and external information resources including (but not limited to) communications, articles that support Blizzard IPs and CS policies, game content, and process guides. In addition, the specialist will resolve CS information requests. As a key member of customer support, the specialist is expected to maintain and preserve Blizzard's culture of excellence and commitment to quality in every aspect of their work.

Position Responsibilities

• Coordinate subject matter expertise to develop content needs and outlines


• Act as a curator for the internal and external knowledge base


• Assist with the writing of internal and external communications, articles, game documentation, policies and process guides


• Provide editorial support for other information resources as requested


• Adhere to associated style guides and reinforce compliance of other contributors


• Factor in reporting needs and capabilities for information projects


• Act as a point of contact for front line staff for information related issues


• Assist with development and communication of documentation for product releases and updates


• Other duties, as assigned

• Experience with business writing and communications


• Highly detail oriented with a critical eye for editing format, grammar, and tone


• Dedication to global teamwork and relationship building


• History of excellence in quality


• Demonstrated proficiency in multi-tasking and prioritization


• Ability to work under pressure in a fast-paced, high-volume environment


• Understanding of departmental policies and procedures


• Knowledge of and passion for Blizzard Entertainment games


• Drive for self-improvement


• Flexibility to work any schedule

• Bachelor's degree in a technical writing or related field or equivalent work experience in a related position


• Familiarity with HMTL and web authoring tools


• Proficiency in image editing software such as Adobe Photoshop


• Written fluency in Portuguese, Spanish, French, German, Russian, Italian, Polish


• Familiarity with SharePoint and Visio

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.