It is the purpose of the Customer services Agent ship to build and promote . You will be based in our Dallas office covering live help facility for all our customers. This is a hands-on role that requires a high level customer service, selling and negotiating skills to ensure the company’s business objectives are met.
The objectives of the team are:
To provide a fast, accurate and competitive customer service to our customers.
Achieve a high level of quote conversion when required.
Deal with Customers enquiries by phone or email and includes live help tools
Full track and trace of all exports/imports on
Run Daily reports and work through outstanding files, open files with the Service supplier on shipments blocked in transit
Inform customers of any delays and reasons why
Responsible for providing the customers with accurate POD (Proof of delivery) information
Maintain the clients data base, ensuring all emails and addresses are correct and current.
Action all email and telephone enquiries with a heightened urgency and eagerness.
Company Policy and Procedures:
Ensure you and your team follow all Customs criteria.
Ensure you and your team correctly understand and follow company and operational policy and procedures.
Safety and Security:
Ensure all work areas are kept tidy and in good order.
Ensure employees understand and follow company safety, and security policy and procedures.
Report all incidents/accidents to your Reporting Manager immediately.
Key Selection Criteria:
Qualifications & Experience Required:
High School Certificate or equivalent. Without HSC or equivalent additional work experience to achieve equivalent is preferred.
Minimum 2 years experience in Integrator customer service team.
Own car and current car licence essential.
Skills & Knowledge Required:
Eager to work in a busy environment.
Self motivated, disciplined, with a flexible attitude to working hours.
Excellent interpersonal and leadership ability with affective communication skills with customers both internally and externally.
Possess confidence in presenting information to individuals and groups.
Ability to clearly explain to clients and peers, any questions requiring clarification.
Show good leadership skills and techniques.
Possess a strong desire to support and motivate co-workers.
Show understanding to employee’s problems and suggestions and provide alternative options to solutions.
Display a high level of customer service and maturity when dealing with customers, peers and managers.
Consistently display a friendly and confident manner with a pleasant personality.
Ability to write effectively and to extract information from written materials.
High integrity can be depended upon and is a team player.
Intermediate knowledge in Microsoft Word, Excel and Outlook to create documents and reports for business purposes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)