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Customer Support Representative at DH Pace Company, Inc. in Denver, Colorado

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

Ankmar Garage Doors, a DH Pace Company, Inc., aspires to hire a Customer Support Representative in Denver, Colorado. We are seeking a detail oriented and organized individual capable of effectively managing customer requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction through inter-company divisions and subcontractor networks. Must have strong communication skills and the motivation to provide an exceptional customer experience via phone/email.


Job Responsibilities:



  • Provide administrative support to staff, department and management

  • Receive incoming calls from customers that require service/sales and identify the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day

  • Promote all products and services and quotes accurate pricing when appropriate

  • Represent the company in a professional manner with good customer service and verbal communication skills

  • Receive job tickets, check tickets for description of work completed, extra parts used on the job, etc.

  • Submit billing to Service Manager for approval daily

  • Other duties may be assigned


Job Requirements:



  • High school diploma required

  • Possess an ability for technical applications and mechanical systems

  • Must be a good communicator with both spoken and written communication


Why DH Pace?


DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.  The company is privately owned and has been in operation over 95 years!  We have 50 US offices in 24 states with company-wide sales in 2021 of $740M.


Our benefit offerings include:



  • Competitive compensation

  • Medical, dental, and vision options

  • Company paid life insurance

  • 401k retirement plan + employer match

  • PTO Plan - 16 days annually after 1 year of service! 10 days to start!

  • Paid Holidays

  • Dress for your day - business casual/jeans friendly

  • and more!


Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.


Building Safer Communities-DH Pace Company


My DH Pace Story


Pay range for this position: From $17 an hour based on experience.


 


Ankmar - DH Pace Company, Inc.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administration





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