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Care Manager I(Hybrid/Primarily Remote, North Carolina Based) at Alliance Health in Charlotte, North Carolina

Posted in Nonprofit - Social Services 30+ days ago.

Type: Full-Time





Job Description:

We are currently seeking Care Managers to serve members in Mecklenburg county.    The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.

This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.

Responsibilities & Duties

Complete Assessment/Planning


  • Complete comprehensive assessments at enrollment, yearly or at changes in condition.

  • Develop Plans of Care derived from the completed assessments.

  • Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities. 

  • Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity. 

  • Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.

  • Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.

  • Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification. 

  • Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.

  • Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals

  • Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained.  Notifies providers of successful authorization.

  • Notify providers of successful authorization.

  • For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator.  Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.

Provide Support and Monitoring to Members


  • Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.

  • Completes activities related to Plans of Care 

  • Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.  

  • For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled. 

  • Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.

  • Schedule and facilitate the ISP meeting.

  • Develop and update ISP 

  • Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.

  • Coordinate with other team members to ensure smooth transition to appropriate level of care. 

  • Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email. 

  • Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.

  • Refer provider contractual concerns to Provider Networks.

  • Update other Care Team members of urgent or pertinent treatment updates 

  • Recognize and report critical incidents to supervisors and Quality Management. 

  • Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services. 

  • Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.

  • Escalate complex cases and cases of concern to Supervisor.

  • Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.  

  • Verify ongoing service adherence with member and/or guardian

  • Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.

Complete Documentation 


  • Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.  

  • Document all applicable member updates and activities per organizational procedure.

  • Distribute surveys to members in service.

  • Ensure that service orders/doctor’s orders are obtained, as applicable.  

  • Obtain releases/documentation and provide to all stakeholders involved. 

  • Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information

  • Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.

Minimum Education & Experience

Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and two (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)

OR

Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),

OR

Graduation from an accredited Nursing program and licensure as a Registered Nurse

Knowledge, Skills, & Abilities


  • Person Centered Thinking/planning

  • Knowledge of using assessments to develop plans of care

  • Knowledge of LOC process, SIS for IDD and FASN assessment for TBI

  • Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans

  • Knowledge of and skilled in the use of Motivational Interviewing

  • Knowledge of and skilled in the use of Motivational Interviewing techniques

  • Strong interpersonal and written/verbal communication skills

  • Conflict management and resolution skills

  • Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)

  • High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.

  • Ability to make prompt, independent decisions based upon relevant facts

Salary

$22.15 to $38.14/Hourly

Education


Preferred


  • Bachelors or better in Human Services

  • Masters or better in Human Services

  • Nursing or better in Nursing

Licenses & Certifications


Preferred


  • Cert Brain Injury Spec

  • NACCM Certified Case Mgr

  • NADD Dual Diagnosis Spec

Skills


Required


  • Communication

  • Conflict Resolution

  • Diplomacy

  • Interpersonal Skills

  • Microsoft Office

  • Problem Solving

Behaviors


Preferred


  • Team Player: Works well as a member of a group

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Functional Expert: Considered a thought leader on a subject

Motivations


Preferred


  • Goal Completion: Inspired to perform well by the completion of tasks

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

See job description





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