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Senior Infrastructure Platform Engineer Cloud at Hilton in Memphis, Tennessee

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

As an Infrastructure Platforms Engineer Cloud, the candidate will be responsible for the engineering of Hilton’s cloud infrastructure, platforms, and services estate. You will be driving efforts around infrastructure as code, automation, platforms support, and resolving escalations from the business and operations teams. Your work will be critical to Hilton and our customers. Our cloud environment supports key internal and external operations in the areas of renovations, mobile platforms, room availability, financial and other corporate systems, and DevOps. Hilton’s cloud environment is growing rapidly with opportunities for career growth, diversifying skills, and learning new technologies. If you have a passion for cloud engineering, love working with the latest cloud tech, and enjoy problem-solving in fast-paced environments, this role may be a perfect fit.

More specifically, you will:


  • Manage a robust project pipeline, consult business and application teams on existing and new cloud patterns, and build solutions using infrastructure as code tools and processes

  • Identify opportunities for infrastructure automation, improvements in configuration management, monitoring and alerting, and create solutions for complex cloud infrastructure challenges

  • Support the Hilton Hybrid Cloud environment, including escalation support for operations and support teams, participate in on-call rotations, and work alongside other engineering teams to ensure adherence to Hilton standards and processes

  • Create detailed engineering documentation using Atlassian-based tools and use ServiceNow to respond to production incidents, fulfill requests, implement changes, and assist in root cause analysis for problem records.

  • Possess a thorough understanding of Hilton’s security policies and provide detailed guidance on vulnerability and patch management to the cloud estate

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:


  • Communicate optimally with global teams, vendors, and customers.

  • Proven experience with Linux Systems Engineering or administration experience including RHEL 7/8, CentOS 7/8, Ubuntu, Amazon Linux 2 in the cloud

  • Experience with Foreman or Satellite life cycle management tool

  • Experience in using HashiCorp Terraform and HashiCorp Packer tools

  • AWS experience including troubleshooting and configuration such as Load Balancers, Security Groups, Access Control Lists coupled with knowledge of VPC’s, subnets, and routing in a hybrid cloud environment

  • Experience using version control systems for environments such as Gitlab / Github / Bitbucket

  • Experience configuring CI / CD pipelines using build tools such as Jenkins / Bamboo

  • Expertise with cloud monitoring and alerting platforms such as Datadog / Dynatrace to create, adjust, and recommend optimal configurations for sophisticated cloud environments

  • Experience in Container technologies such as Docker

  • Experienced using ServiceNow, Atlassian tools, and Microsoft O365 suite for all workplace communication, teamwork, and work management

  • Industry experience in engineering or administering a large enterprise with high volume systems requiring minimum downtime

To fulfill this role optimally, the candidate should demonstrate following minimum qualifications:


  • Five (5) years of professional experience in technology or related field

  • Three (3) years of working experience with multiple Linux distributions

  • Three (3) years of experience in public cloud operations with Amazon Web Services (AWS)

  • Two (2) years of Shell scripting experience in programming languages such as Bash, Python, HCL, and JSON

  • Willingness to travel as the need arises - 10%

It would be useful in this position for the candidate to demonstrate the following capabilities and distinctions:


  • Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience

  • Three (3) + years of experience with configuration management tools such as Ansible

  • One (1) + year of architecting experience in Linux based AWS cloud environment

  • Two (2) + years of experience in designing or implementing cloud automation processes using CI/CD tools like Bamboo or similar technologies

  • Expertise with security concepts around cloud technologies and network management

  • AWS Command Line Experience

  • Professional certifications in Linux, AWS cloud, networking, or automation tools

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.





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