Donor Relations - Customer Service-Coeur d'Alene at Vitalant in Spokane, Washington

Job Description:

$17.29 - $18.08 Hourly (Depending on Experience)

LOCATION: this position will primarily work out of our Coeur d'Alene donor center.

SCHEDULE: typically Mon-Fri, 40 hours per week, eligible for full benefits package.

Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation’s largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people’s lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits.  Take your first step to joining our dedicated team by applying today.

 

PRIMARY PURPOSE:

Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention. 

DUTIES AND RESPONSIBILITIES:

1. 
   

   Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.

   
   


2. 
   

   Assures quality customer service to all customers.

   
   


3. 
   

   Retains current donors by rebooking donation appointments. 

   
   


4. 
   

   Explains and/or enrolls donors in frequent donor programs.

   
   


5. 
   

   Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.

   
   


6. 
   

   Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)

   
   


7. 
   

   Converts donors to automated and other new collection technologies to optimize the donation opportunity.

   
   


8. 
   

   Assists donors, blood center staff and coordinators in resolving customer service issues.

   
   


9. 
   

   Administers customer service and marketing surveys to donors.

   
   


10. 
    

    Collects data and prepares reports, as assigned and performs other clerical duties, as needed.

    
    


11. 
    

    Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.

    
    


12. 
    

    Performs all other duties, at the discretion of management, as assigned.

    
    

REQUIREMENTS:

As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.  With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment.  Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated as of first date of employment unless approved exemption exists prior to start.

 

Knowledge/ Education

High school graduate or GED required.

 

Licenses/ Certifications

Driver's license preferred.

 

Experience

One year experience in related field, such as face to face customer serivce, required.

 

Skills/Abilities

1. 
   

   Able to work in a team environment. 

   
   


2. 
   

   Strong customer service skills and ability to analyze customer-related situations and take appropriate action. 

   
   


3. 
   

   Effective communication skills, both verbally and in writing. 

   
   


4. 
   

   Able to maintain confidentiality.

   
   


5. 
   

   Good working knowledge of PC software preferred.

   
   

DIVERSITY, EQUITY & INCLUSION AT VITALANT 

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development. 

VITALANT OFFERS A COMPREHENSIVE BENEFITS PACKAGE  

• 
  

  Health, Dental and Vision Insurance 

  
  


• 
  

  HSA, FSA and 401K retirement savings plans 

  
  

• 
  

  Paid Time Off 

  
  


• 
  

  Commuter benefits 

  
  


• 
  

  Employee assistance program 

  
  

COVID-19 POLICY 

As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.   

Vitalant requires employees to be fully vaccinated as a condition of employment.  Individuals applying for this position should be prepared to comply with Vitalant’s COVID-19 vaccination policy and accordingly, will need to have received the first dose of Pfizer/BioNTech or Moderna to start employment, and the second shot of the series within 8 weeks of the first shot.  

EEO including disability and veterans

Apply Now