Posted in Health Care 30+ days ago.
Type: Full-Time
Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation’s largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people’s lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits. Take your first step to joining our dedicated team by applying today.
PRIMARY PURPOSE:
Determines potential blood donor eligibility, performs phlebotomies for all forms of collections including automated and apheresis procedures and post donation activities. Maintain a high donor retention rate by practicing excellent customer service techniques and technical skills. Support the achievement of the company’s goals by following organizational and departmental policies and procedures to ensure compliance with regulatory agencies and in accordance with current Good Manufacturing Practices and safety guidelines.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
Determines the eligibility of all prospective donors based upon the evaluation of the health history and physical findings. Accepts and defers donors appropriately based on applicable SOPs. Documentation is neat and legible.
Performs the phlebotomy and associated tasks as per applicable SOPs. Takes initiative to demonstrate the ability to process donors in a timely manner, utilizing the bed set up specified by management. Seeks assistance when deemed appropriate.
Performs all quality control work processes. Accurately completes all associated documents in accordance with SOPs.
Attempts to reschedule all donors. Recruits and converts donors for automated procedures when applicable. Demonstrates commitment and support to achieve company goals.
Exceeds customer service expectations by providing a high degree of customer service to all contacts in support of the ITxM Mission. Displays awareness of donor perception. Uses appropriate topics of conversation to engage the donor. Refrains from negative topics of discussion.
Works positively and respectfully with co-workers, supervisors and manager, exhibiting a commitment to teamwork. Displays an awareness of and sensitivity to cultural diversity.
Donor Coach Only. Responsibilities include preparing the bus (load/unload), safely driving, parking, delivery of products to the manufacturing area and all other actions needed for donor coach operation. Maintain current CDL.
Performs all other duties, at the discretion of management, as assigned.
REQUIREMENTS:
Knowledge/Education
Licenses/ Certifications
Experience
Skills/Abilities
DIVERSITY, EQUITY & INCLUSION AT VITALANT
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
VITALANT OFFERS A COMPREHENSIVE BENEFITS PACKAGE
COVID-19 POLICY
As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.
Vitalant requires employees to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with Vitalant’s COVID-19 vaccination policy and accordingly, will need to have received the first dose of Pfizer/BioNTech or Moderna to start employment, and the second shot of the series within 8 weeks of the first shot, unless an approved exemption exists prior to start.
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Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.
Please see the below information about applicant rights and our commitment to compliance:
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