Mgr, Donor Recruitment at Vitalant in McAllen, Texas

Job Description:

Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation’s largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people’s lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits.  Take your first step to joining our dedicated team by applying today.

 

PRIMARY PURPOSE:

 

Under limited direction, this position is responsible for managing donor recruitment and other assigned staff to achieve annual and monthly team goals through effectively leveraging and engaging blood drive coordinators to maximize their donor recruitment efforts with an emphasis on the acquisition of first-time blood donors This position assists department leadership to achieve recruitment objectives by developing market penetration plans, planning recruitment strategies and increasing blood donations.

 

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Hires, supervises, trains, and evaluates performance and competency of assigned personnel.  Identifies and effectively resolves personnel issues.

Develops special programs assuring alignment to national strategy to respond to business and/or department needs.

Assists with development and implementation, territory alignment development and goal setting. Assists in developing and monitoring of the department budget.  Leads and supports the effective execution of national marketing, communications and donor recruitment programs, initiatives, and strategy.  Ensures adoption by all team members of national strategies.  

Monitors mobile resource allocation and adherence to scheduling guidelines in partnership with the Planning & Scheduling team.  Supports the allocation of donor care staff to areas with greatest opportunity for maximizing collections.

Manages departmental functional areas (e.g., special events and public relations) as assigned.

Ensures assigned staff follow established sales/recruitment process (including projection accuracy and operations at projection) and maintain accurate and timely account information.

Supports the development of an annual recruitment plan for meeting assigned collection goals.  Prepares, assesses and responds to monthly forecast information.

Develops programs to support the conversion of donors to automated and other new collection technologies to optimize the donation opportunity.

Builds relationships with internal and external stakeholders (particularly Planning & Scheduling and Donor Care) to maintain joint goals and shared objectives. Develops and maintains effective relationships with key customers. 

Responsible for the reporting and resolution of deviations within assigned department.

Communicates effectively to coordinate blood drives and supports team members to maximize collections and achieve assigned goals. Represents the organization through personal contacts, public speaking engagements and educational presentations.

Performs all other duties, at the discretion of management, as assigned.

 

REQUIREMENTS:

 

Knowledge/ Education

 

Relevant Bachelor’s degree or equivalent education/experience in related field required.

 

Licenses/ Certifications

 

Valid in–state driver’s license required.

 

Experience

 

Three years related experience required.  To include: 

•    Two years supervisory experience required.

 

Skills/Abilities

 

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. 

Must be able to maintain confidentiality. 

Must have proficient computer skills.

Ability to think strategically and independently.

Ability to work effectively with all levels of staff and management to provide consistent high levels of customer service.

Effective oral and written communication skills.

Ability to establish priorities and follow through on projects, paying close attention to detail with minimal supervision.

Must have a participative management style, strong team development, and coaching skills.

Able to organize, prioritize, and execute a variable workload and multiple priorities.

 

DIVERSITY, EQUITY & INCLUSION AT VITALANT

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

VITALANT OFFERS A COMPREHENSIVE BENEFITS PACKAGE

• Health, Dental and Vision Insurance


• HSA, FSA and 401K retirement savings plans


• Paid Time Off


• Commuter benefits


• Employee assistance program

Apply Now