Helpdesk Technician (Secret Clearance Required) at Akima, LLC in Colorado Springs, Colorado

Job Description:

RiverTech, an Akima Company, we are dedicated to bringing innovative solutions to our customers’ complex engineering and operational challenges. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment. Summary: The 4th Infantry Division and Fort Carson builds and maintains combat ready expeditionary forces necessary to fight and win in complex environments as members of a Joint, Interagency, Intergovernmental, and Multinational (JIIM) team or as a Mission Command Element (MCE); provides first class support to Soldiers, Airmen, Civilians, and Families; and enable unified action with community, state, and interagency partners to accomplish all assigned missions. The US Army Signal Regional Network Enterprise Center (RNEC) Fort Carson, CO provides secure, reliable and responsive service in information resources and information technology to multi-component forces, fully supporting Fort Carson as a Power Projection Platform. The RNEC serves as principal focal point at Fort Carson for information management matters and provides functional policy and guidance on Fort Carson IT systems and support, to include long haul and base communication (BASECOM) services for the entire installation, including all tenant organizations and activities. Additionally, the RNEC provides the information technology management strategic planning perspective to the Fort Carson strategic planning process, to include alignment with the Army strategic vision, goals and objectives. The RNEC develops and implements Fort Carson IT performance measurements and provides oversight of Fort Carson Information Assurance Program. The RNEC serves as Fort Carson's functional proponent for AKM transformation, Army Enterprise portals, Army Knowledge Enterprise Architecture and Army Enterprise Info-structure.

Summary:

The Directorate of Public Works (DPW) programs and activities maintain the installation's infrastructure and environment. The DPW includes infrastructure maintenance and improvement, to include installation property, buildings and facilities; energy, water and waste programs; oversight of environmental assets to ensure compliance with environmental policies, programs and legislation; management of installation housing programs and facilities; and planning for new construction and improvement to facilities and grounds. 

Our Help Desk Technician will perform as a member of our comprehensive team conducting computer and IT system troubleshooting and support directly to the DPW and the DPW's mission. Our ideal candidate will provide end-user assistance at the workstation or docking stations and perform troubleshooting and repair services for all hardware and software issues, movement of and reinstallation of IT assets during personnel moves, changes, and deletions to deployed IT assets, printers, scanners, and other peripherals as well as provide IT support for intermittent off-site activities such as conventions, seminars, boards, and training.

This is a temporary position that should last for approximately 10 months to 1 year, with the possibility of becoming a permanent position. 

Responsibilities:

• Analyze and resolve various IT classified and unclassified system problems.


• Test and analyze computer hardware and software, networks, and systems malfunctions to resolve physical and logical processing problems.


• Install, configure, troubleshoot and maintain end user equipment and software.


• Adjust equipment configurations and realign port allocations.


• Resolve Local Area Network (LAN) installation and operation problems with the end user.


• Provide on-site technical assistance to end users including assistance with Microsoft operating system, user profiles, computer applications and hardware. This includes any technical support for upgrades or replacement programs.


• Notify supply personnel of anything needing to be reorder, such as, print toner, paper, etc for the organizational printers.


• Agreement of Non-Disclosure Statement for PII and sensitive procurement information.


• Answer general questions from end-users on hardware, software and Microsoft Office issues.


• Maintain an automated tracking sheet of organization assets (printers / MFD’s and computers) to include, computer name, user, mac address, model number, serial number and location.


• Maintain spreadsheet with all information required for accreditation packet and provide to designated Department of the Army Civilians when changes are made.


• Coordinate with designated Department of the Army Civilians for port and telephone moves and installs. - Receive and execute trouble tickets from direct users and from the Army Enterprise Service Desk (AESD) through Remedy.

Minimum Qualifications: 

• Minimum High School Diploma/GED.


• Minimum one (1) year related experience in IT Help Desk duties.


• Demonstrated experience troubleshooting the Microsoft Windows 10 operating systems and compatible computer applications.


• Experience with Microsoft Office 365 product configuration and support in an enterprise environment.


• Desktop and laptop hardware service and support.


• Minimum SECRET Clearance Required.


• Minimum DOD 8570.01-M IAT II Certified in at least ONE of the following certifications at time of hire:
  
  
  
  • IAT Level II Certifications:
    
    
    
    • Security+ CE
    
    
    •  CCNA Security 3.
    
    
    • CSA+
    
    
    • GICSP
    
    
    • GSEC
    
    
    • SSCP
    
    
    
    
  
  
  • IAT Level III Certifications (Also Acceptable):
    
    
    
    • CASP+ CE
    
    
    • CCNP Security
    
    
    • CISA
    
    
    • CISSP
    
    
    • GCED
    
    
    • GCIH
    
    
    
    
  
  
  
  


• Obtain Current Windows Operating System (OS) certification within 6 months of hire.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Pay Rate:  $27 to $30 per hour, plus applicable Health & Welfare fringe dollars as defined under the DOL’s Wage Determination.

Benefits:  The company offers a comprehensive benefits program, including medical, dental, vision, 401(k), and a range of other voluntary benefits. 

Paid Leave:  Vacation, holiday and Sick Leave offered will be as defined under the DOL’s Wage Determination.

EEO Statement:  We are an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, national origin, gender, gender-identity or gender expression, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other legally protected status.

 

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.  If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.  The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance.  Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation.  Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. 

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.