Custody Servicing, Senior Consultant at Northern Trust in Chicago, Illinois

Job Description:

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Custody Servicing, Sr. Consultant

The Asset Servicing, Custody group within Global Fund Services is comprised of multiple service teams that service over 1,400 client appointed investment manager relationships and over 400 self-managed client relationships in North America.

The Custody Servicing Senior Consultant plays a key role in ensuring service quality, leads process and efficiency improvements, and is a key advisor on significant business decisions. The Sr. Consultant works with the business unit, operational teams, and clients to understand needs and is responsible for enhancing the client service experience.

The Sr. Consultant is a self-starter, driven, problem solver, detail-oriented, organized, consultative, and analytical who can effectively use their skills to identify areas for improvement and drive the implementation of the improvement. Candidate should be highly flexible, comfortable with ambiguity, and adaptable to change. Excellent verbal and written communication skills are required. Technical knowledge of asset management and custody processes, as well as process improvement experience is required. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities

Working with us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Major Duties/Responsibilities:

•Identify and lead process improvement opportunities, shortcomings, and requirements for Custody Client Service Teams, clients, or client-appointed investment managers, collaborating across the operations organization and internal partners to drive outcomes.

•Carries out activities that are large in scope, cross-functional and technically difficult
•Understanding client's end-to-end process flows, business needs and deliverables, and ensuring adherence to relevant service level agreements.
•Understanding market and industry trends and translating to stakeholders. Drive the development, maintanence and adoption of standards as market, policies change.
•Perform root cause analysis on issues and data and define and execute the action plan to resolve challenge.
•Assist with the on-boarding and training of new partners and cross-training of junior partners on other functions as well as provide back-up to the Client Service Team.
•Serve as an escalation point on the Client Service Team for complex issues and drive the issues to resolution.
•Subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level Serve as a subject matter expert for both regional and global business optimization initiatives.
•Build and maintain effective working relationships with key internal and external partners.
•Operates independently; has in-depth knowledge of business unit / function
•#LI-Hybrid
•#LI-Remote
•#LI-JG1
Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us.

We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Additional Information